Experience

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  MRZ Logistics UK LTD

  • Nottingham, England, United Kingdom

  • Senior Logistics Coordinator

    • Mar 2023 - Present
    • Nottingham, England, United Kingdom

     Liaise with suppliers, agencies and partners to optimise operational cost and performance Report any issues/delays in a timely manner to customers Assist local and international order fulfilment to Amazon, wholesalers and individual customers Contribute in the continuous improvement of company profit and performance Prepare KPI reports of suppliers, warehouse performance, customer services level Review and improve WMS performance to increase accuracy and efficiency Analyse and improve 3PL operations work processes

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  Harrods

  • Transaction Services Associate

    • Oct 2021 - Jun 2022

     Deliver exceptional service to the Retail teams by provide support in dealing with large and complex transactions, and tills enquiries  Involved in business processes to finalise customer transactions, which includes managing and processing payments made to Harrods via Bank Transfer, Pay by Link Handle a combination of both customer-facing interactions and office-based tasks

• 

  FedEx

  • Worldwide Account Executive of FedEx Express Ltd. (HK) – Technology

    • Jun 2018 - Jun 2021

     Developed and maintained excellent relationships with key APAC customers in the organization and prepared various vertical market strategies to enhance growth and collaboration with global counterparts to achieve the sales target Reviewed and responded to the Global and regional RFQ/Bidding Ensured compliance to all management reporting requirements and monitored work according to company policies Supervised working of all staff members and provided appropriate training to all members to ensure achievement of all project goals  Facilitated and developed various projects to ensure optimal customer delivery for both domestic and international locations Prepared and documented all market plans and analysed services to be presented in an effective business environment for the quarter business review meeting Frequent travel within Asia Pacific countries

  • Strategic Account Executive

    • Oct 2010 - May 2018

     Vertical selling to medium multinational corporation with yearly spending USD 0.5M  Collaborated with APAC and worldwide sales teams be the winning team Sold bundle of service & solutions

  • Account Executive

    • Apr 2008 - Sep 2010

     Establish and maintain customer relationships Make prospecting calls within the territory  Explore the new opportunities within existing accounts and new customer

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  JCDecaux

  • Hong Kong SAR

  • Account Manager

    • Jul 2007 - Mar 2008
    • Hong Kong SAR

     Explore and develop new business opportunities Maintain good relationship with advertisers and advertising agencies

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  Hong Kong Trade Development Council

  • Hong Kong SAR

  • Marketing Executive

    • Mar 2005 - May 2006
    • Hong Kong SAR

• 

  Rayer Design Limited

  • Hong Kong SAR

  • Project Executive

    • Sep 2004 - Feb 2005
    • Hong Kong SAR

     Sales tailor-made design to raw space exhibitors or events customers Coordinate with operations team on production items

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  PCCW

  • Hong Kong SAR

  • Account Manager

    • Jan 2003 - Sep 2004
    • Hong Kong SAR

     Sell the products and services to business customers actively Develop close relationship with business customers and provide customer service