Experience

• 

  Velocity Business Solutions

  • Toronto, Ontario, Canada

  • Senior Technical Specialist

    • Apr 2018 - Present
    • Toronto, Ontario, Canada

    •Acted as a primary technical lead on one the largest clients – an umbrella group across the Hamilton/London area involving 6 different automotive dealership brands•Took on the role of project manager for major clients’ cases where some involved office relocation, computers deployment/upgrade, and wireless AP setup•Serviced a wide variety of clientele including automotive dealerships, law firms, accountant offices, medical/health care clinics, food manufacturers, and printing houses•Provided first response to users and resolved problems related to the functionality of existing business applications and/or network equipment•Efficiently worked in a ticket system and responded to client requests in a timely fashion via email/phone/remote support software•Onsite support for various clients’ issues, often involving their computers, printers, phones, networks, anti-virus, server files, and data share•Managed Active Directory and email accounts for our clients to keep their new and existing users up-to-date on the system.•Administered clients’ Cisco VoIP phone back-end to maintain active lines, extensions, and voicemail•De-escalated conflicts and managed sensitive customer situations efficiently, while recognizing when escalation to a supervisor is necessary

• 

  Wilson Ho Photography

  • Toronto, Canada Area

  • Owner and Photographer

    • 2012 - Present
    • Toronto, Canada Area

    • Toronto-based photographer with a focus on family, wedding, portrait, event and street photography for a wide range of clientele.• Responsible for art direction of photoshoots and photo processing and editing• Clients include: Our Place Peel, IDEAS (University of Toronto), Toronto Parks and Trees Foundation, Mon Sheong Foundation, Fred Victor, and Run for Diabetes.