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WV

Wilmer Vásquez

Bilingual Incident Manager at Mambu
Intro Book
Seasoned incident manager with expertise in telecommunications engineering and leadership.
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Location
Dallas-Fort Worth Metroplex, US
Languages
  • Spanish -
Skills
  • Major Incident Management
  • Analytical Skills
  • Creative Problem Solving
  • Problem Solving
  • Team Leadership
  • Show all
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Bio

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Topline AI
Wilmer Vásquez is a seasoned professional with expertise in Major Incident Management, Telecommunications Engineering, and Leadership. He has worked with top companies like Mambu, Santander Bank, and Citi, and has a strong background in problem-solving, analytical skills, and team leadership. He is fluent in Spanish and has experience working in the US Army and as a government contractor.

Credentials

  • CompTIA A+
    CompTIA
    Apr, 2014
    - Jun, 2026

Experience

  • Mambu
    • (Remote) Miami, Florida
    • Bilingual Incident Manager
      • Mar 2022 - Present
      • (Remote) Miami, Florida
  • Santander Bank, N.A.
    • Boston, Massachusetts, United States
    • Major Incident Manager
      • Mar 2019 - Mar 2022
      • Boston, Massachusetts, United States

      Was part of Santander Bank’s Major Incident Management team, and in charge of facilitating and directing major incidents within Santander Bank’s infrastructure. I was responsible for owning the rapid response of critical incidents and driving remediation efforts of said incidents to resolution, w...

  • Citi
    • Dallas, TX
    • Assistant Vice President, Global Major Incident Manager (Bilingual)
      • Nov 2014 - Mar 2019
      • Dallas, TX

      Formerly part of Citi's Global Major Incident Management team, which led, facilitated, controlled, directed, and owned the rapid response and resolution of critical incidents where financial, reputational, and/or legal/regulatory impact was at risk. While holding an important role at Citigr...

  • MVM, Inc.
    • Government Affairs
      • Jan 2013 - Nov 2014

      Government Contractor

  • SOS International LLC
    • Analyst
      • Aug 2007 - Dec 2012

      Supported law enforcement and federal government operations on Counter-Terrorism and Counter-Narcotics abroad by applying analytical intelligence and linguistic skills.

  • US Army
    • Sergeant
      • Jul 2001 - Jul 2007

      Former US Army Infantry fire team leader. Conducted combat operations leading team size and squad size elements during KFOR Expeditionary peace enforcement and reconnaissance missions. Honorably discharged after full completion of military service, and have taken soft skills acquired in the Ar...

Education

  • The University of Texas at Dallas
  • 2006 - 2006
    Warrior Leadership Course
  • Sabalauski Air Assault School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications”

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