Experience

• 

  MediKredit Integrated HealthCare Solutions

  • Johannesburg Area, South Africa

  • Operations Director

    • Oct 2015 - Present
    • Johannesburg Area, South Africa

    Operations Director at MediKredit, an independent information technology company providing on-line real-time (OLRT) management of healthcare transactions to both funders and providers of healthcare, specialising in Pharmaceutical Benefit Management.

• 

  Universal Healthcare Services (Pty) Ltd.

  • Johannesburg Area, South Africa

  • General Manager: Chronic Medicine Management Provider

    • Sep 2012 - Sep 2015
    • Johannesburg Area, South Africa

    General Manager: Chronic Medicine Management Provider (Government Employee Medical Scheme-GEMS) at Universal Healthcare Services, providing evidence-based, intergrated healthcare services in the areas of medical scheme administration, care management, corporate and occupational health and wellness, and an integrated wellness-based loyalty programme.Responsibilities: • Establish and manage Inbound and Outbound Call Centre• Establish and manage Electronic Query Support Desk• Develop and implement required business processes• Ensure medical aid and service provider network (SPN) interface.• Establish a managed training support unit for the GEMS business unit.• Establish and manage a Pharmacy Network Helpdesk• Develop, implement and embed measurables per functional area• Develop and implement appropriate systems and standard operating procedures • Control budgets• Control staff requirements• Monitor compliance to Service Level Agreement• Project manage GEMS tender implementation, system changes.

• 

  The Clicks Group

  • Cape Town Area, South Africa

  • Head Of Professional Services

    • Jun 2006 - Jun 2012
    • Cape Town Area, South Africa

    Head of Proffesional Services at The Clicks Group, a retail business and specializes in Health, Home, Beauty and Pharmacy. The group consists of the following business units: UPD (Pharmaceutical Wholesaler and Distributor), Clicks Retail (450 retail stores) including Clicks Courier Pharmacy (Clicks Direct Medicine), Musica and The Body Shop. Responsibilities:• Develop and implement the pharmacy strateg.• Develop and implement the pharmacy customer value offer, including medical aids.• Deliver and optimize business trading results. • Develop and implement a pharmacy medicine private label strategy: (Schedule 1 – 6).• Build and develop Government relations in Health Care for future business sustainability (HIV, Primary Health Care, Chronic Disease Management and Immunization.• Ensure prescription volume acquisition.• Develop and implement a pharmacy resource strategy (from June 2005 – Nov 2009).• Manage pharmacy public relations (including dispensing errors) insofar as the South African Pharmacy Council, Pharmacy industry and media were concerned

• 

  The Clicks Group

  • Johannesburg Area, South Africa

  • Head of Pharmacy Operations (Caretaking MD)

    • Jun 2002 - May 2006
    • Johannesburg Area, South Africa

    Head of Pharmacy Operations involved in The Clicks Group's aquisition of the Purchase Milton and Associates Pharmacy Group. Responsibilities:• Determine the need, development and implementation of pharmacy operating systems• Determine and centralize pricing strategy within regulatory changes and framework• Control budgets and operating expenses• Determine and implement a cost efficient resourcing model within scope of practice for all registered pharmacy professional staff, including support staff• Integrate corporate and franchise stores• Deliver business trading results

• 

  Purchase Milton and Associates

  • Johannesburg Area, South Africa

  • Operations Manager

    • Mar 1999 - May 2002
    • Johannesburg Area, South Africa

    Operations Manager at Purchase Milton and Associates. Responsibilities• Integrate new businesses operationally into the Link brand (including change management)• Develop and implement standard operating procedures, including store systems and the development of new systems• Determine and plan store system development (functional)• Plan future operational requirements and store activities• Control budgets• Control staff requirements

• 

  Medicross

  • Johannesburg Area, South Africa

  • National Pharmacy Operations Executive

    • Jul 1996 - Feb 1999
    • Johannesburg Area, South Africa

    National Pharmacy Operations Executive at Medicross (Pharmacross), a Healthcare group with 47 medical centres (group practices) that consists of dental, theatre, optometry, day-clinic, X-ray, and pharmacy departments.Responsibilities:• National functional responsibility which included managing professional relationships across disciplines• Evaluation of potential new dispensaries as well as the opening of new dispensaries• Management of business outcomes with regard to sales, margin and stock• Management of resourcing of dispensaries• Management of accounts payable and accounts receivable, including private and medical aid debtors• Implementation and roll out of a capitation model (including the design of a preferred product list)• Day-to-day operations management• Preparation of budgets and forecasts• Expense control

• 

  Mopani Pharmacy

  • Nelspruit Area, South Africa

  • Pharmacy Manager/Practicing Pharmacist

    • Sep 1995 - Jun 1996
    • Nelspruit Area, South Africa

    Practicing Pharmacist involved with the day-to-day running of dispensary including medical aid management and medical aid debtor management.

• 

  Purchase and Associates

  • Pretoria Area, South Africa

  • Pharmacy Manager/Practicing Pharmacist

    • Sep 1993 - Aug 1995
    • Pretoria Area, South Africa

    Practicing pharmacist involved in the day-to-day operations of the pharmacy.

• 

  Spektrum Pharmacy

  • Ellisras

  • Pharmacy Owner/Practicing Pharmacist

    • Sep 1991 - Aug 1993
    • Ellisras

    Performing duties of practicing pharmacistFinalists for ‘Pharmacist of the Year Award’ by the Link franchisor (South African Druggist) - 1991

• 

  Barnes and Botha Pharmacy

  • Middelburg Area, South Africa

  • Pharmacy Owner/Practicing Pharmacist

    • Jan 1986 - Aug 1991
    • Middelburg Area, South Africa

    Partner in pharmacy group of 5 pharmacies involved in the management and day-to-day responsibilities of a pharmacist.

• 

  1 Military Hospital

  • Pretoria Area, South Africa

  • Practicing Pharmacist (compulsory 2 years National Service)

    • Jan 1984 - Dec 1985
    • Pretoria Area, South Africa

    National service as a practacing pharmacist, despensing and stock management.