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William Zepeda is a seasoned veterinary practice manager with 10+ years of experience in animal hospital management, customer service, public speaking, leadership, and strategic planning. He has a strong background in Microsoft Office, research, training, team building, marketing, and social media. With experience as a veterinary technician and veterinary practice manager at various animal hospitals, William has developed expertise in financial management, operational efficiency, employee management, and client relations. He holds a Bachelor of Business Administration degree from California State University-Dominguez Hills and an Associate's degree in Business Administration and Management from Orange Coast College.

Experience

  • San Juan Animal Hospital
    • San Juan Capistrano, California, United States
    • Veterinary Practice Manager
      • Nov 2022 - Present
      • San Juan Capistrano, California, United States

    • Veterinary Practice Manager
      • Sep 2021 - Nov 2022
      • United States

  • Lakewood Pet Vet
    • United States
    • Veterinary Practice Manager
      • Mar 2021 - Aug 2021
      • United States

      • Oversee all financial, operational, and employee –related functions of the hospital • Set goals for hospital performance based on previous performance goals and mission/vision; design strategies for meeting these goals • Hire and manage support staff and/ or staff supervisors; schedule staff and doctors • Schedule and coordinate staff meetings, regular performance reviews, and phase training to help staff plan for continuing education • Establish an inventory control system to assure adequate stocks of supplies are available; plan periodic audits and negotiate the best prices • Marketing/ running promotion campaigns• Promote a client- centered environment and facilitate programs and processes that meet client needs • Facilitate resolution of client problems that doctors or other staff members cannot finalize • Communicate objectives, motivate staff, build and maintain morale, while implementing protocols and standards• Promote cooperative working environment among staff members, promote the value of teamwork, show enthusiasm and willingness to perform as necessary to help the practice perform as a unit

    • Veterinary Practice Manager
      • Jan 2020 - Mar 2021
      • Fullerton CA

    • Veterinary Technician
      • Aug 2011 - Nov 2019
      • Costa Mesa, CA

      • Assist the doctors with all medical treatments.• Monitor patients’ vital signs under the anesthesia.• Administer medications orally, intramuscularly, and subcutaneously.• Perform dental cleanings and X-rays, assisting with abdominal ultrasounds.• Log and document all medical procedures including treatments, care, and diagnosis.• Log and document the use and inventory of all control drugs.• Refill medications and input Rx labels.• Run in-house lab works.

Education

  • 2021 -
    California State University-Dominguez Hills
    Bachelor of Business Administration - BBA
  • 2017 - 2020
    Orange Coast College
    Associate's degree, Business Administration and Management, General
  • 2019 - 2020
    Orange Coast College
    Entry-Level Accounting Certification, Managerial Accounting
  • 2012 - 2013
    Fullerton College
    Post Certified Police Officer Graduate, Criminal Justice/Law Enforcement

Suggested Services

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Industry Focus. “Veterinary”

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