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Bio

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William Young is a seasoned professional with extensive experience in leadership, management, and customer service. He holds various certifications, including a Level 4 Award for Professional Recognition for Leadership and Management, and has worked in roles such as Emergency Care Assistant, Professional Driver, and Infantry Soldier. He has also worked in industries like customer support and transportation, and has experience with training and development. William is a skilled driver and holds a Basic German NC Certificate.

Credentials

  • Level 4 Award for Professional Recognition for Leadership and Management (LCGI)
    City & Guilds
    Mar, 2015
    - Apr, 2026
  • Mental Health First Aid (MHFA)
    Combat Stress: The Veterans' Mental Health Charity
    Apr, 2014
    - Apr, 2026
  • Certificate in Adult Numeracy and Maths
    City & Guilds
    Apr, 2010
    - Apr, 2026
  • Certificate in Adult Literacy
    City & Guilds
    Jan, 2010
    - Apr, 2026
  • Approved Driving Instructor ADI
    Driving Standards Agency
    Feb, 2007
    - Apr, 2026
  • National Vocational Qualification Management Level 3 NVQ
    Qualifications and Curriculum Authority
    Oct, 1999
    - Apr, 2026
  • Communication Skills Level 2
    City & Guilds
    Apr, 1998
    - Apr, 2026
  • Numeracy Level 2
    City & Guilds
    Apr, 1998
    - Apr, 2026
  • Institute of Advanced Motorists
    Institute of Advanced Motorists, IAM
    Apr, 1995
    - Apr, 2026
  • Institute of Advanced Motorists LGV
    Institute of Advanced Motorists, IAM
    Apr, 1995
    - Apr, 2026
  • First Aid at Work
    Aid in Recovery
    Jan, 2014
    - Apr, 2026
  • Rescue Emergency Care Level 4
    Mountain Rescue Association
    Jan, 2013
    - Apr, 2026
  • Anaphylaxis Management Instructor
    Nuco Training
  • City & Guilds
    -
  • First Aid at work & Defibrillator Instructor
    Nuco Training
  • First Aid at Work Instructor Assessor
    Nuco Training
  • Level 3 & 6 Education and Training
    Nuco Training
  • Level 3 Education & Training
    Nuco Training
  • Oxygen Therapy Administration Instructor
    Nuco Training
  • Paediatric First Aid & Defibrillation Instructor
    Nuco Training

Experience

    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Emergency Care Assistant
      • Jun 2019 - Present

    • Emergency Care
      • Jun 2019 - Present

    • Emergency Medical Technician
      • May 2019 - Present

  • Arriva transport sulutions
    • Gloucester, United Kingdom
    • Professional Driver
      • Dec 2016 - Present
      • Gloucester, United Kingdom

      Patient Care Assistant Driver

    • Military
      • Apr 2013 - Present
      • Kinloss

      My responsibilities are to lead and manage a team of 16 personnel, encouraging a high work ethic and motivating for success. Routinely responsible for establishment, personal security and counter terrorist matters. Writing, advising and delivering on the equality and diversity policy.

  • British Gas Centrica
    • Edinburgh, Manchester United Kingdom and Pune India
    • Customer Support
      • Oct 2002 - Apr 2008
      • Edinburgh, Manchester United Kingdom and Pune India

      Working high level complaints from Energy Watch and ensuring service level agreements are met while ensuring 100% accuracy at all times.Delivering feedback and reports to Management on volume and outcome of complaints. Was part of a project which brought in over 4.5m of lost revenue back into the Business through missing or misdirected payments.Providing a high level of service to customers whilst measuring performance results against targets set.

    • Infantry Soldier
      • Aug 1978 - Oct 2002

      Continually assessing the skill requirements within the Regiment, identifying training needs and delivering appropriate solutions. Recording details of disciplinary issues ensuring full compliance with all relevant policies and procedures.

Education

  • 1974 - 1978
    Banff Academy
    Basic Skills and Development

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitals and Health Care”

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