Bio
Credentials
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Level 4 Award for Professional Recognition for Leadership and Management (LCGI)
City & GuildsMar, 2015- Apr, 2026 -
Mental Health First Aid (MHFA)
Combat Stress: The Veterans' Mental Health CharityApr, 2014- Apr, 2026 -
Certificate in Adult Numeracy and Maths
City & GuildsApr, 2010- Apr, 2026 -
Certificate in Adult Literacy
City & GuildsJan, 2010- Apr, 2026 -
Approved Driving Instructor ADI
Driving Standards AgencyFeb, 2007- Apr, 2026 -
National Vocational Qualification Management Level 3 NVQ
Qualifications and Curriculum AuthorityOct, 1999- Apr, 2026 -
Communication Skills Level 2
City & GuildsApr, 1998- Apr, 2026 -
Numeracy Level 2
City & GuildsApr, 1998- Apr, 2026 -
Institute of Advanced Motorists
Institute of Advanced Motorists, IAMApr, 1995- Apr, 2026 -
Institute of Advanced Motorists LGV
Institute of Advanced Motorists, IAMApr, 1995- Apr, 2026 -
First Aid at Work
Aid in RecoveryJan, 2014- Apr, 2026 -
Rescue Emergency Care Level 4
Mountain Rescue AssociationJan, 2013- Apr, 2026 -
Anaphylaxis Management Instructor
Nuco Training -
City & Guilds
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First Aid at work & Defibrillator Instructor
Nuco Training -
First Aid at Work Instructor Assessor
Nuco Training -
Level 3 & 6 Education and Training
Nuco Training -
Level 3 Education & Training
Nuco Training -
Oxygen Therapy Administration Instructor
Nuco Training -
Paediatric First Aid & Defibrillation Instructor
Nuco Training
Experience
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Emergency Care Assistant
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Jun 2019 - Present
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Emergency Care
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Jun 2019 - Present
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Emergency Medical Technician
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May 2019 - Present
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Arriva transport sulutions
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Gloucester, United Kingdom
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Professional Driver
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Dec 2016 - Present
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Gloucester, United Kingdom
Patient Care Assistant Driver
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39 Engineer Regt
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Kinloss
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Military
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Apr 2013 - Present
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Kinloss
My responsibilities are to lead and manage a team of 16 personnel, encouraging a high work ethic and motivating for success. Routinely responsible for establishment, personal security and counter terrorist matters. Writing, advising and delivering on the equality and diversity policy.
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British Gas Centrica
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Edinburgh, Manchester United Kingdom and Pune India
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Customer Support
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Oct 2002 - Apr 2008
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Edinburgh, Manchester United Kingdom and Pune India
Working high level complaints from Energy Watch and ensuring service level agreements are met while ensuring 100% accuracy at all times.Delivering feedback and reports to Management on volume and outcome of complaints. Was part of a project which brought in over 4.5m of lost revenue back into the Business through missing or misdirected payments.Providing a high level of service to customers whilst measuring performance results against targets set.
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Infantry Soldier
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Aug 1978 - Oct 2002
Continually assessing the skill requirements within the Regiment, identifying training needs and delivering appropriate solutions. Recording details of disciplinary issues ensuring full compliance with all relevant policies and procedures.
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Education
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1974 - 1978Banff Academy
Basic Skills and Development
Suggested Services
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Industry Focus. “Hospitals and Health Care”
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