Experience

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  Zwicker & Associates, P.C.

  • Corporate Trainer

    • Aug 2017 - Present

    I am one of four Corporate Trainers working for Zwicker & ASSOCIATES, P.C. across the nation. My job is to train and coach collection processes and compliance in order to service our clients needs.

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  Fifth Third Bank

  • Cincinnati Area, KY

  • Collection Supervisor

    • Jan 2008 - Mar 2017
    • Cincinnati Area, KY

    Coordinate collection activities on multiple products from account holders that are from 0 to 180+ days delinquent. Facilitate workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures. Duties and Responsibilities:* Responsible for monitoring individual and team productivity and quality while providing feedback to management.* Provide daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides ( 60% )* Coordinate training of new hires. Manage the up training of my staff to ensure they have a full understanding of departmental and bank procedures.* Promote teamwork and to provide management with constructive suggestions of employees while at the same time communicating to employees the policies, practices, objectives and progress of the bank. * Perform personnel tasks for the team such as exception time reporting, monthly performance reviews, timely constructive performance feedback and coaching, corrective counseling and training.

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  Titan Management Services

  • Collection Supervisor

    • Sep 2006 - Jan 2008

    Manage and oversee three teams of collectors activities that included everything from compliance to payroll. At Titan I was responsible for collections of severely delinquent accounts that encompassed first to fifth placement accounts.

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  drs/BONDED Collection Services

  • Sales Manager

    • May 2000 - Sep 2006

    I was the spokesperson and key contact liaison for this third party agency. I developed sales and marketing strategies, conducted new and existing client calls and finalizing contractual agreements for each client. At drs/BONDED I brought in over 400 new customer files and developed relationships with hundreds of other potential clients.

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  FACS Group

  • Supervisor

    • 1989 - 2000