Experience

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  Hughes Network Systems

  • Senior Technician - Executive Customer Support & Social Media
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  Hughes Network Systems

  • Germantown, Maryland

  • Senior Technician - Executive Customer Support & Social Media

    • May 1999 - Present
    • Germantown, Maryland

    Executive Customer Support - 2006 - 2019 - concentrating on a Social Media presence though our new HughesNet community, directly resolving over 30,000 customer’s sales, installation, technical, repair, and billing complaints and issues on behalf of the CEO, and the Executive Officers. Responding ...

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  University of Maryland University College

  • Teaching Assistant

    • 2000 - 2006

    Teaching Assistant for UMUC - 38 classes including; The Internet: A Practical Guide, Advanced Guide to the Internet (web design), Computer Systems and Architecture, Window’s Office, Desktop Publishing, Advanced Desktop Publishing, Data Communications, Advanced Microcomputer Applications Software,...

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  CrystalFlowers LLC

  • Germantown, Maryland

  • President

    • May 2002 - Jan 2005
    • Germantown, Maryland

    Mindy Lam designer jewelryFounder & President. A small personal business creating and maintaining web sites for professional services; such as e-commerce, musicians, and psychology therapists. Main web site selling Mindy Lam Designer jewelry on-line. In store sales display in Saks Fifth Avenue.

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  Attronica Computers, Inc.

  • Gaithersburg, Maryland

  • Team Leader. Y2K Project

    • Jun 1998 - Sep 1998
    • Gaithersburg, Maryland

    State of Maryland Department of Public Safety & Corrections, Maryland State Police departments.Prepared and conducted onsite Y2K hardware and software inspections by developing field management materials, contact and coordinate inspections with Security and Network Administrators. Led teams a...

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  Builders’ Design & Leasing, Inc.

  • Gaithersburg, Maryland

  • Department Manager

    • Nov 1996 - May 1998
    • Gaithersburg, Maryland

    Department Manager. National award winning model home interior design company. Over-saw the production and assembly of product in the Accessories department. Supervised 12 employees assemble accessories; produce framed artwork and floral arrangements.

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  Four Seasons Hotels

  • Georgetown, Washington, DC

  • F&B Department Head

    • May 1985 - Jan 1995
    • Georgetown, Washington, DC

    Manager of Room Service & Private Bars in the only Washington, DC five-star hotel, The Georgetown Four Seasons Hotels and Resorts. Responsible for coordinating special events for guests and menu planning with all hotel departments. 24 / 7 management of operations, ensuring the pleasure and pr...

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  Madison Hotels

  • Front Office Manager

    • May 1982 - Dec 1984

    Manager of the Front Office in, the then only, Washington, D.C. five-star hotel, The Madison Hotels. Responsible for front of the house and hotel staff guest services, hiring, training, payroll, supervision, and scheduling of a 32-person staff. Also functioned as Concierge, Head Cashier, Reservat...