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William Oliver Jr
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English -
- Process Scheduler
- Customer Service
- Management
- Invoicing
- Shipping
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Bio
Credentials
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Three Steps to Mental Well Being at Work
LinkedInDec, 2023- May, 2026 -
Aligning Customer Experience with Company Culture
LinkedInNov, 2023- May, 2026 -
Avoiding Common Pitfalls in Customer Success Management
LinkedInNov, 2023- May, 2026 -
Customer Success Management Fundamentals
LinkedInNov, 2023- May, 2026 -
Efficient Time Management
LinkedInNov, 2023- May, 2026 -
How to Slash Anxiety and Keep Positivity Flowing
LinkedInNov, 2023- May, 2026 -
Inclusive Leadership
LinkedInNov, 2023- May, 2026 -
Prioritizing Effectively as a Leader
LinkedInNov, 2023- May, 2026 -
Customer Service: Handling Abusive Customers
LinkedInJul, 2023- May, 2026 -
CPR and First Aid
American Heart Association | American Stroke AssociationJun, 2013- May, 2026
Experience
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CareFirst BlueCross BlueShield
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Canton, Maryland
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Team Lead Clinical Operations Coordinator
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Aug 2018 - Present
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Canton, Maryland
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Forward Healthcare
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Baltimore, Maryland Area
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Administrative Patient Services Coordinator
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Apr 2015 - Dec 2019
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Baltimore, Maryland Area
Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved for statistical and follow-up purposes. Educate patients and assists home care personnel with CPAP set up and use. Support physicians in clinic by retrieving CPAP treatment data for physicia...
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Medstar Good Samaritan Hospital
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Baltimore, Maryland Area
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Administrative Coordinator
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May 2014 - Dec 2019
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Baltimore, Maryland Area
Maintain weekly and monthly Sleep Center Logs and Volumes. Assigns diagnostic and procedure codes to charge vouches. Resolves administrative problems by analyzing information; identifying and communicating solutions. Faxing documentation to appropriate personnel. Obtain signed statements. Enter a...
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Menocal Family Practice
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Frederick, Maryland Area
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Medical Manager Assistant
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Sep 2013 - Oct 2013
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Frederick, Maryland Area
Managing the day-to-day operations of a medical facility. Updating and organizing medical records, including electronic health records. Scheduling and coordinating appointments. Verifying patient insurance. Completing and submitting insurance claims. Preparing correspondence between medical provi...
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Matthews Johns Hopkins Medical Book Center
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Baltimore, Maryland Area
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Shipping and Receiving Mail Clerk
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Aug 2011 - Oct 2013
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Baltimore, Maryland Area
Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. Determines me...
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Baltimore School of Massage
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Linthicum, Maryland
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Clinical Student Practitioner
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May 2010 - Oct 2010
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Linthicum, Maryland
Massage and knead the muscles and soft tissues of the human body in order to provide courses of treatment for medical conditions and injuries or wellness maintenance.
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National Document Services
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Baltimore, Maryland Area
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Office Assistant and Receptionist
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Apr 2006 - Dec 2009
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Baltimore, Maryland Area
Received emails (documents, correspondence, query etc.) Uploaded and downloaded files on to company Server. Received delivered materials. (Inspection and count the quantity). Prepared, filed, and taken actions for significant documents we received from different view of works. Screen all incomin...
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Education
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2015 - 2018Kaplan University
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2011 - 2013
Kaplan University
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2010 - 2010
Baltimore School of Massage
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2001 - 2005
Woodlawn Senior High School
Suggested Services
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Industry Focus. “Health, Wellness and Fitness”
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