Experience

• 

  IDC

  • United States
  • Market Research
  • 700 & Above Employee

  • Senior Research Director

    • Apr 2024 - Present

  • Research Director

    • Jul 2016 - Apr 2024

    William is responsible for research within the IDC Cloud Services Research program, especially as domain thought leader in the emerging area of industry clouds and defining the research agenda offerings to IDC Asia Pacific clients. He represents IDC externally via media channels, and internally representing IDC as domain lead to support bespoke consulting and Integrated Marketing Program (IMP) engagement.With over 15 years of experience in the field of Industrial Infocomm Technologies, he is an accomplished speaker and practioner in ICT, Market Research, Innovation and Process Excellence. He is also an avid advocate for IT-led Service Innovation and Digital Transformation.

• 

  The SMART Methodology

  • Singapore

  • Co-founder

    • Aug 2014 - Jul 2016
    • Singapore

    William is the Co-founder and Chief Trainer for The Smart Methodology (TSM) Asia. He leads the company’s training and advisory services as well as being responsible for the strategic direction and growth of the company. William is an accomplished speaker, trainer and practitioner in the areas of Process Excellence, Innovation, Market Research and Industrial Infocomm Technologies. With a vast and diverse technology and industry knowledge, William regularly engages with and advises clients at all levels, from C-level management teams to technology and operations executives.

• 

  IDC

  • Associate Research Director, IDC Manufacturing Insights Asia/Pacific

    • Feb 2011 - Jun 2014

    - Responsible for managing Manufacturing Management and Strategy research in Asia/Pacific- Providing in-depth analysis and insights into Manufacturing best practices and its enabling ICT. - Advisory services and market intelligence on ICT priorities and deployment strategies, emerging technology trends and opportunities, and benchmarking data for best practice adoption.

• 

  SIMTech

  • Associate Research Scientist

    • Jun 2000 - Feb 2011

    - Industry Development, Sector Industry Landscaping and Technology Capability Gaps Analysis, - Industry Liason, support and strengthen alliances between MNCs and local SMEs.- Strategic & Operations Consulting, in the area of Business Process Management, Manufacturing Management, Lean Manufacturing Manufacturing System Design, Operations & Technology Roadmapping and Change Management- Responsible to enhance Singapore local enterprises’ capacity for innovation, operational efficiency improvement, manpower training and information technology adoption.- Lead and facilitate Lean Planning and Value Stream Mapping for both MNCs and local SMEs. Manage Lean Implementation projects in companies.- Lead Industry Development projects in Capacity modelling and planning, Facility Layout & Design, Production Planning and Scheduling, Inventory Planning & Management, Simulation Modelling & Analysis.- Conduct training in Lean Manufacturing & Management, Production Planning & Control and Simulation Modelling & Analysis- Lead Research projects in the area of Advanced Production System & Techniques, Manufacturing Best Practices, ManufacturingManagement, and Manufacturing System Design