Experience

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  Kerby’s Clothing Ministry

  • 1507 Merrell Cove, Round Rock, Texas 78664

  • President

    • Jun 2011 - Present
    • 1507 Merrell Cove, Round Rock, Texas 78664

• 

  Cintas Corporation

  • Service Sales Representative

    • Oct 1992 - Dec 2022

    Rapport Building - Meet people easily and be liked; get along well with people and put them at ease; build rapport through use of listening and oral communication skills. Get customers to like you, like Cintas and enjoy doing business with Cintas. Job Knowledge-Understand and implement all local and rental division policies and procedures that affect job responsibility.Decision-Making Judgement - Develop alternative courses of action and make decisions which are based on logical assumptions and which reflect factual information. Decisions must be made in the best interest of the customer, Cintas and the Service Sales Representative called a 3-peat win.

  • Service Sales Representative

    • Oct 1992 - Dec 2022

    Now retired! Positions over the last 30 years include Certified Route Trainer, Service Training Coordinator, Service Manager, Fleet/Fuel & Safety Manager. Awards I have received during my tenure are Service Manager of The Year for the entire Southwestern Group and Service Sales Representative of The Year outperforming 40 routes in key performance indicators.

  • Service Sales Representative

    • Oct 1992 - Dec 2022

    Goodwill - Develop a good relationship with each customer by provdng for their needs and finding solutions and needs for other available services.Material Cost - Be responsible for the money, company property, inventory, vehicle and equipment used daily. Assist in controlling material cost of the purchase of garments for existing customers. Human Resources Management - As a Service Manager, Certified Route Trainer and Service Training Co-ordinator , I hired, trained and evaluated capable partners that have been promoted and are still with the company today.Communication Oral Communication-Effectively expresses myself in individual and group situations including leading the entire Service Department in a mandatory Stretch and Flex per D.O.T. requirements.Written Communication - Clearly express ideas in writing and in good form. Many proposals have been done over the years renewing customer contracts.

  • Service Manager

    • May 1995 - May 2001

    Supervised 10 routes and 1 Service Supervisor in Waco and Bryan College Station from Cintas, location 86 in Austin, Texas.Goodwilled over 250 accounts valued at $75 to over $1000 average weekly volume building relationships and renewing contracts.Fleet Manager - Managed over 40 diesel and gas trucks within budget on a fleet over 10 years old. Locker/Lock-up Asset ManagerFuel Manager - Managed the use of fuel in 40 trucks including identifying abuse of fuel cards. Sales - Take responsibility for selling and meeting sales goals. New Accounts - Sell new accounts and develops sales leads. Growth - Sell additional rental services and direct sale products to existing customers based upon need and meet assigned goals. Price Increases - Continually re-sell Cintas to ensure price increases meet goals. Customer Service and Delivery - Maintain a high level of customer satisfaction to ensure the customer per Cintas terms is “Very Satisfied and would reccommend our services.Increase Productivity-Counsel the customer on how to increase the productivity of their uniform program.Problem Solving - Communicate all problem situations to the customer with a plan on how to eliminate the problem.

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  United States Air Force

  • Sembach Air Base Germany, Bergstrom AFB, Whitehouse Communications Agency

  • Military

    • Jun 1982 - Sep 1992
    • Sembach Air Base Germany, Bergstrom AFB, Whitehouse Communications Agency

    Managing training and education programs, morale/welfare/recreation of unit, NCO in charge of decontamination from chemical warfare. Provided training and education programs for personnel that provided secure and non-secure communications for The Whitehouse Communcatons Agency.