Okay, let’s calculate this. So William has 10+ years of experience in customer-facing roles and technical support, which is valuable. His skills like business analysis, process improvement, and team leadership are in demand. However, his role at Merchant Link was more focused on technical support rather than high-level strategy or management. Location is Baltimore, MD, which is not a top-tier market for his skills. Considering his experience and skills, I’d estimate around $75–$100 per hour for a generalist like him. Maybe slightly higher if he had more senior or management experience. But based on the information provided, $75 seems like a reasonable estimate.