Experience

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  ESS Support Services

  • Fort McMurray, Alberta

  • Food Service Manager

    • Jun 2009 - Aug 2014
    • Fort McMurray, Alberta

    EMPLOYMENT HISTORYFOOD SERVICE MANAGER ESS Support ServicesJune 2009 – August 2014 Duties includedResponsible for monitoring the dining room, lunch and mug up room areas to provide service levels of 2500 customers.Focus on quality management, health & safety and production standards to ensure policies and procedures are being followed and that both the standards in the Contract with the Client and Provincial Healthcare Standards on Quality in Alberta are met and maintained within the dining room, lunch and mug room areas.Responsible for conducting audit and inspections of Dining, Mug up and lunch roomInteract with guests during meal time to ensure customer satisfaction and to obtain feedback on services provided; conduct satisfaction surveys in the dining room.Other duties includedManaging two café's on mining siteManaged menu express (Room service)Creating graphic display for daily menu on dining room and lunch room entrance monitor (Power point)Planned menus for all dining areas and menu expressOrganized all functions and bookings Procured all small-wares and equipment in all three departments including loungeRequested maintenance requests for two cafés and Albian VillageHiring of staff for cafésHiring of staff for management food service coordinator positionsInventory control Familiar with HACCPDear Bill, I've written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: "Working with Bill, I always walked away from a conversation knowing he had heard me. Bill always took the time to listen and if he could assist with anything at all, he would. Bill's knowledge on food-services and kitchen management is impressive. Bill is a very experienced manager."Karen Bishop

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  Laws Fine Foods Inc

  • Stony Plain, Alberta

  • Retired

    • Jun 2006 - Jun 2014
    • Stony Plain, Alberta

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  Western camp services

  • Edmonton, Canada

  • Camp manager

    • 2006 - May 2009
    • Edmonton, Canada

    Duties includedResponsibilities included supervision of all catering and housekeeping activities Provide clients with support while maintaining excellent customer relations. Register crews and assign rooms using the computerized reservation system and perform other general office duties.Prepare and maintain a wide variety of written reports and records including camp activities, accident reports, health and safety reports and maintenance requests from crew.Prepare accurate invoices in a timely mannerRecommend camp improvements and cost cutting measures.Authorizes all catering and housekeeping provisionsCustomer complaints and inquires handled in a professional and immediate mannerEstablish and maintain good working relationship and communication with field supervisorAttend all safety meetings as requested by clientDevelop and implement goals, objectives, policies, procedures and work standards.Plan, organize, assign direct and evaluate the work of staff members.Communicate courteously and effectively with camp staff and crewTo achieve high standards of customer service, within hygiene, health and safety regulations

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  Addition Camp postions

  • NWT

  • Camp Manager

    • Mar 2004 - Feb 2009
    • NWT

    Assistant Camp Manager Daivik NWT 600 man camp Camp Manager Snap Lake NWT 150 man campCamp Manager 165 man camp (Apache)Camp Manager 200 man camp (Total)Camp Manager 200 man camp (Shell)Camp Manager 300 man camp (Nexen)

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  Edmonton Consolidation warehouse

  • Edmonton, Canada Area

  • Operations Manager

    • Mar 2002 - Feb 2004
    • Edmonton, Canada Area

    • Petersen & Auger • Northern Food Services• Northern Snack Foods Company profile: Distributor of Coke, Old Dutch and food products to the far north.Duties Included:Directed the operation flow of food and supply orders for camps and their processing for disbursal.Responsible for purchasing food supplies for warehouse, inventorying, storing, staff orientation,shipping and receiving and perform other duties as assigned. Responsible for all movement of freight leaving and arriving at warehouse.Management responsibilities included: Computer Data (Excel Program) Truck weights and balance, Controlling inventory levels, supervised staff in warehouse duties. Accountable for quality control on all fresh dairy and produce. Communicated with suppliers and clientèle ensuring that all freight departed warehouse on a strict timetable.

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  Northern Industrial Catering (NICAL)

  • NWT

  • Culinary supervisor/area manager

    • Oct 1989 - Apr 1992
    • NWT

    Duties includedCoordinated and supervised a catering staff for 12 sites across Canada's far northSupervised a housekeeping and janitorial crew for 12 sites across Canada's far northPlanned and directed food preparation for 12 DEW line sites from Labrador to TuktoyaktukStaff evaluationsWorked with union representativesHeld safety meetingsEnsured food met quality standards, on all sitesSupervised chefs and cooks in preparation, cooking and presentationManagement responsibilities also included: Computer Data, Excel, Staff Schedules, Menu Planning, Requisitions, Inventory, cost control and other administration duties.

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  Back Eddys Restaurant & Lounge

  • Hay River

  • Propietor/Manager/Chef

    • Apr 1974 - Mar 1987
    • Hay River

    Operated 120 person Restaurant and lounge Specializing in: Steak, Seafood, Ribs and other dishes Accountable for food & labor costs, inventories, staff schedules, food & liquor orders, menu planning, marketing, Catering. Recruited and instructed staff in preparation, Training, cooking, garnishing and presentation of food. Responsible for overall operation and management of dining room and kitchenPAST ACHIEVEMENTS (PROPIETOR)Back Eddy Resaurant & BarBlue Baron Catering Smiley's Convenience storeD & L Aircraft Rentals (Obtained private pilot license)Smitty’s RestaurantVolunteerVictim service advocate