See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

William Bento is a seasoned quality assurance and food safety professional with expertise in project management, teamwork, leadership, problem-solving, and critical thinking. He has a strong background in laboratory management, quality control, and quality assurance, with experience in implementing food safety management systems and central quality systems. He holds various certifications, including HACCP, ISO 22000, internal audit, FSSC V6, and FSSC 2000 V6.

Credentials

  • HACCP
    Zambia Bureau Of Standards
    Sep, 2016
    - Present
  • ISO 22000
    Zambia Bureau Of Standards
    Oct, 2016
    - Present
  • INTERNAL AUDIT
    Zambia Bureau Of Standards
    Sep, 2018
    - Present
  • FSSC V6
    GROUP LACTALIS
    May, 2022
    - Present
  • FSSC 2000 V6
    MERIEUX
    Mar, 2024
    - Present

Experience

    • Zambia
    • Food and Beverage Services
    • 100 - 200 Employee
    • QUALITY ASSURANCE AND FOOD SAFETY MANAGER
      • Nov 2023 - Present
      • LUSAKA ZAMBIA

      Quality Assurance and Food Safety Manager – National Milling Corporation
      Responsible for ensuring that all products meet the highest standards of quality, safety, and regulatory compliance. Leads the implementation and maintenance of the FSSC 22000 Food Safety Management System, ensuring full compliance with statutory and customer requirements. Oversees quality control, hygiene programs, and internal audits while driving continuous improvement through process optimization and waste reduction

    • Zambia
    • Manufacturing
    • 700 & Above Employee
    • Senior Microbiologist & Laboratory Managements System Coordinator
      • Dec 2015 - Present

      Trade Kings Limited is the largest FMCG manufacturer in the region. Trade Kings Limited manufactures high quality branded Detergents (Liquids Antimicrobial Agents, Powders and Pastes), Soaps, Sweets, Lollipops Confectionery, Soya Nuggets,Milkshakes,Juices,Long Life Milk and distributes them throughout Zambia and the Sub-Saharan region. (A Microbiologist is expected to Lead Food Safety Certifications,Laboratory Management system Certification,Routine Microbiological Tests of Raw Materials,Efficacy Tests,Proficiency Testing With other Labs,Carry out Root Cause Analysis and Propose Corrective Actions,and Hygiene Lead.)

    • Quality Control Manager
      • Apr 2020 - Nov 2023

      Draw up control schedules to ensure the compliance of products according to the requirements in force (regulations, customer or divisional specifications, etc.) Manage follow-up of product non-compliance Responsible for Product Recall or withdraw Investigate, monitor and validate corrective and preventive action plans Organise and lead sensory tasting monitoring of finished products Manage the customer and consumer complaints Contribute to drawing up specifications Participate in working groups for constant improvement of procedure control, innovation and optimisation of product quality Organise and monitor with the laboratory coordinator the competitor product tasting. Construct and drive the quality management system. Increase awareness and train in quality / food hygiene measures Follow up and communicate relevant indicators for quality and food safety Measure the effectiveness of the system: audit FSSC 220000 Report to site management on the operation of the quality management system Ensure that innovation actions are planned Report on quality issues and action plans in real time. Conduct visits by official bodies and customer audits Participate actively in the daily operational meeting with the plant manager., production, maintenance, planning supervisor,... To ensure the reporting (results, weekly and monthly complaints reporting to the Zone quality department). Be a constant factor on the floor for the quality management Organise the teamwork Manage staff: integrate, train, appraise, redefine responsibilities, praise, ensure development and gauge training needs Lead the project team in solving of specific quality issue (RCA). Lead a team: delegate, instil a sense of responsibility, set targets, communicate instructions, control, listen Provide reports to his or line management Participate in cross-disciplinary working groups Update and control the Process documents related to recipe and incorporation of other product and management Management of the Raw milk intake criteria

    • Laboratory Manager
      • Apr 2020 - Apr 2022

      Laboratory Management system implementation Food Safety Managemet system implementation Central Quality System Implementation Food Safety Audity ISO 22000 Occupational Healthy and Safety Audit ISO 45001 5 S Implemetation Food Safety Training. Central Quality

    • Acting Quality Assurance Manager
      • Oct 2019 - Jan 2020

      Accountabile for performance of the equipment and personnel in the Analytical Laboratory and Microbiological on a shift basis; Maintain HSE standards and ensure strict compliance within the Laboratory team; Ensure all safety incidents are addressed & reported promptly; Maintain a very high standard of Laboratory housekeeping; Consistently deliver and exceed the main KPI's of timely (sampling, analysis and reporting) Prioritize workloads and deliver analyses turnaround time obligations; Maintain Laboratory Managemet system, and investigate and report all deviations in a timely manner;and Carry out root Cause analysis Monitor, control and report on Analytical Laboratory performance. Generate Monthly Quality Index Responsible for product release,Constomer Complaints Handling and Food Safety Present Monthly KPI To General Manger Conduct Root cause analysis and propose preventive and corrective actions

    • Analyst- Microbiology
      • Mar 2017 - Nov 2017

      Involve in monitoring of non dairy creamer performance and implementing food safety management system

    • Internship Microbiologist
      • Jan 2015 - Jul 2015

      Analysis of Various Food Sample Analysis of Different samples from Industries,Hospital and Practice Test samples Involved in forensic analysis of different poisons from corpse Performed Susceptability test on different disinfectants Performed microbiological analysis of pathogenic tests such as: Salmonella, Vibrio Cholera Pseudomonas,Bacillus Cereus,E.coli and many more Chemical Analysis of water using UV Drug Illucidation from Corpse Samples Using UV Machine Spermatozoa analysis from swabs of rape victims Extraction of drugs from Various samples Thin layer chromatography Drug or poison identifiofication using Thin layer Chromatography Analysing various toxicological elements in different samples Tesing Various Microbiologicals samples according to procedures

    • Zambia
    • Public Safety
    • 1 - 100 Employee
    • Trainee Microbiologist Analyst
      • Feb 2014 - Dec 2014

      Gained wide experience in testing various samples ranging from food,cleaning agents,Active drinks,antimicrobial angents,animal feed,Equipment Swabs,Drainage Swabs,Water from Hotels,Bohole,Drainage and Portable Drinking Water. IN accordance with ISO 17025 Gained Experience in the Chemical Labs,Microbiology Labs,Condoms Lab,Chromatography Labs and Textiles Lab

Education

  • 2010 - 2015
    BSc. (Chemical&Biological Sciences) Industrial Microbiology,Food Microbiology,General Microbiology,Biochemistry,Analytical Chemistry,Organic Chemistry,Biochenisty
    BSc. (Chemical&Biological Sciences), Industrial Microbiology,Food Microbiology,General Microbiology,Biochemistry,Analytical Chemistry,Organic Chemistry,Biochenisty
  • 2008 - 2011
    School Certificate
    School Certificate

Services

Industry Focus. “Food and Beverage Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Highlights

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles