Experience

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  At&T

  • Rsc

• 

  AT&T

  • Temple

  • RSC

    • 2014 - Present
    • Temple

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  Flextronics/RTS

  • Austin, Texas Area

  • TSS DSC Manager

    • Jul 2009 - Oct 2013
    • Austin, Texas Area

    Provide wireless handset supportInspect device in question; verify if device is within its warranty and if there is any liquid and/or physical damage. Ensure the device is supported by DSCDirect customers to the next available Customer Support TechnicianMaintains an adequate and efficient workforce to ensure proper staffing to meet established schedules Operational activities such as staffing, training & development, performance management and communications Attends and participates in company required meetingsProvides support and/or assistance with team's daily duties including but not limited to greeting customers, technical support, accessory sales, inventory management Provides direction of the support center to ensure customer service satisfaction and quality technical support

• 

  Arvato Digital Services

  • DSC Manager

    • Mar 2006 - Jul 2009

• 

  DataStarUSA

  • Installation Technician

    • Sep 2004 - Oct 2004

    Installed cash registers, check readers, and scanners.Performed maintenance by replacing faulty hardwareWorked with customers to test new equipment.

• 

  Permond Solutions

  • Installation Technician

    • Sep 2001 - Jan 2002

    Worked with customers to install Lexmark T and M Series Printers.Performed maintenance by replacing faulty hardware.Tested equipment to ensure proper operation.

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  Broadwing Communications

  • Network Maintenance Technician

    • Jul 2000 - Aug 2001

    Provide customers with information and ticket numbers per request.Work directly with the customers to correct problems on the circuits when they first open their tickets. Test and monitor all tickets in the queue to resolve status. Access the DMS, SDM, and DEX switches; Net Analyst; SAGE; and Geoprobe; for trouble isolation and /or circuit testing. Escalate on tickets to Local Exchange Carriers (LECS). Escalate and drive tickets through LECS to resolution. Dispatch Broadwing field techs to various locations. Test with various field techs and LEC techs using remote access equipment.Monitor the network for trouble issues within the Broadwing network and open Master Ticket.

• 

  US Army

  • Mobile Communications Equipment Specialist

    • Jul 1996 - Jul 2000

    Participated in the Army's Force 21 experiment, testing off the shelf equipment in a simulated war environment, wrote up reports and stats on performance to prove how to make Army communications better using modern ATM switches and routers (Juniper/CISCO/FORE Systems) in a highly stressful/fast paced environment.Installed, operated and maintained GTE and Motorola manufactured digital trunk based switches, extension nodes, node switches, multi-channel radio systems, and FM radiosInstalled single channel satellite equipment.Maintained voice/data and video teleconference LAN/WAN to ensure best possible receptionTrained new technicians in all aspects of team and individual jobs and duties.