Experience

• 

  DocuSign

  • Greater Seattle Area

  • Director of Platform Integrations, Technical Operations

    • Mar 2015 - Present
    • Greater Seattle Area

    Ensure all acquired web sites and product features on the path to being datacenter grade: highly-available, secure, risk-reduced and standards-compliant. Duties include modeling technical operations knowledge, running assessments and writing improvement plans. Responsible for consolidating datacenter assets and integrating functionality into production (migration-integration projects). Lead the technical operations and R&D engineering process integration functions during mergers & acquisitions. Tasks include: re-designing product web sites to work in our carrier-grade datacenters, making web sites be disaster tolerant, driving changes to core platform to support acquired products, driving adoption of instrumentation and monitoring for engineering decision-making, and re-architecting applications to use storage infrastructure as a service.

• 

  Microsoft

  • Principal Software Design Engineer

    • Jul 2011 - Jul 2014

    RESPONSIBILITIESDesigned software for a cloud-based service which manages computers and mobile devices. Performed database integration between System Center and Windows Intune. Implemented an XML-based upgrade framework. Converted a legacy telemetry system to use Windows Azure.ACCOMPLISHMENTS• Developed a database gateway between System Center Configuration Manager and cloud platform Windows Intune that mediated shared reporting across the two products and improved joint product adoption.• Delivered monitoring and alerting features which increased reliability, decreased time-to-response, reduced false alarms and enabled targeting to appropriate support groups.• Delivered Mobile-Device-Management (MDM) policy features that improved configuration and reporting for devices and computers• Delivered a data-driven database conversion mechanism that improved patching of cloud platform Windows Intune• Converted a non-cloud based service telemetry system to a service-based cloud telemetry system using Windows Azure, that decreased latency, increased accuracy, integrated non-cloud and cloud data streams and realized executive and sales decision making.

  • Principal Software Design Engineer Lead

    • Feb 2009 - Jul 2011

    RESPONSIBILITIESLead a team of five people to create an Enterprise solution for Bitlocker key administration and management.ACCOMPLISHMENTS• Resolved an expertise shortage by selecting and hiring a qualified contractor that generated critical pieces of the product’s installation and enabled extra functions to be brought into the release.• Facilitated a cross-team code sharing agreement that enabled our feature to be released, created a stronger relationship with our partner team, and reduced maintenance and cost.• Negotiated a co-operative work sharing agreement with a peer team during a resource shortage that unblocked the product, provided necessary functionality, accelerated development and enabled new scenarios.• Lead a team to develop a new desktop management product, BitLocker Administration and Management, using a secure SQL database and Trusted Platform Module hardware, that enabled Enterprises to manage their Microsoft BitLocker recovery keys

  • Principal Software Development Engineer Lead

    • Sep 2007 - Feb 2009

    RESPONSIBILITIESLead a team of five people to develop a dynamic system for authoring configuration data for products.ACCOMPLISHMENTS• Resolved a staffing gap by selecting and engaging a vendor with the right skill set that leveraged very specialized expertise, enabled the generation of valuable code assets, delivered sophisticated functionality, and facilitated future integration scenarios. • Negotiated source code and build resources that enabled that accelerated product development and provided closer integration with Windows.• Clarified product strategy and aligned resources with customer that eliminated unnecessary features and avoided feature duplication with related products

  • Principal Software Design Engineer Lead

    • Mar 2007 - Sep 2008

    RESPONSIBILITIESManaged a team of two developers to deliver new features in Server Manager for Windows Server.ACCOMPLISHMENTS• Identified a rule engine technology, and convinced the team to adopt it, that reduced support calls, made product more self-diagnosing, increased customer satisfaction, improved security and increased product correctness.• Implemented a new rule engine feature and knowledge data-store within the Server Manager infrastructure that made product knowledge more dynamic, more deterministic and easier to update.• Invited contribution of knowledge from Windows Server components by working with each team 1-1, providing justification training and expertise that lead to a significant increase in participation in the feature, including directory and security teams.• Implemented deterministic parallel evaluation in the rule engine that enabled the analysis of very large customer configurations.

  • Principal Software Design Engineer

    • Sep 2005 - Mar 2007

    RESPONSIBILITIESDesigned software for management infrastructure using XML documents for the Dynamic Systems Initiative / Service Modeling Language.ACCOMPLISHMENTS• Drove a working group that jointly authored a schema translation between products that improved inter-operation of System Center• Developed a model translation system that automated the work of generating system documents• Implemented a flexible, dynamic, XML data protocol that represented multiple levels of meaning and allowed the product to be maintained without changing code

  • Principal Software Design Engineer Lead

    • Jan 2004 - Sep 2005

    RESPONSIBILITIESDesigned software for Windows 2008 Server Active Directory. Managed three people. Developed features for replication and network topology. Served as critical situation escalation engineer. Consultant to the corporate legal team for anti-trust.ACCOMPLISHMENTS• Developed key functionality for replication and network topology. • Provided critical customer support that made customer’s network functional and ensure customer satisfaction• Architected and developed a new kind of directory server appliance with a new security protocol that enabled branch offices to deploy without security concerns, gave a better login experience, had fewer incidences of misconfiguration and had better flexibility in physical placement.• Consulted with corporate legal team to evaluate software and patents for licensing purposes, resulting in better remuneration for assets, better recognition of assets, and Licensing categories were more accurate and fine-grained, allowing licensee to pay only for what they used• Authored persuasive essay during anti-trust trial that offered balance evidence and a more realistic portrayal of Microsoft

  • Principal Software Design Engineer

    • Jan 1997 - Jan 2004

    • Developed Active Directory features such aso Domain controller replicationo Intra- and inter-site topology generation algorithmso Service Principal Names (SPN)o NT4 to Windows 2000 in-place upgradeo Directory backup and restore features for replicationo Global Catalog features for replicationo Troubleshooting tools.• Delivered Directory large group and distribution list support, eliminating key scaling limitation that blocked custom adoption.• Exposed to Domain Controller security concepts, such as SID, ACL inheritance, Kerberos, NTLM, SPN, SAM and cross-domain trust.• Supported Active Directory area for Customer Support in role of last-resort development team investigator with extensive troubleshooting experience.• Delivered a targeted set of supportability fixes into service pack to greatly reduce high-volume call generators (“Red zone”).• Acted in role of legal liaison, protocol documentation resource and expert witness during European Union Settlement.• Architect for Branch Office (Read-Only) Domain Controller. Delivered replication functionality for selected-secret functionality.

• 

  Digital Equipment Corporation

  • Bellevue, WA

  • Software Engineer

    • Jan 1987 - May 1997
    • Bellevue, WA

    • Evaluated NFS source code for integration into filesystem to port to prototype operating system• Participated in Trusted Security working group for compartmented security for DEC/Ultrix• Developed system management applications (user account and performance) for DEC/Ultrix• Developed port and volume device drivers for two-node failover solution for shared SCSI disk on Alpha/NT.• Evaluated patents for internal operating system