Experience

• 

  Defense Contract Management Agency (DCMA)

  • Crestview, Florida

  • Cyber Security Analyst

    • Oct 2016 - Present
    • Crestview, Florida

• 

  United States Department of Defense

  • Information Technology

    • Oct 2010 - Present

• 

  COLSA Corporation

  • Information Technology Management

    • Oct 2010 - Oct 2012

• 

  United States Air Force

  • Information Managment and Client Systems

    • Jan 1986 - Oct 2010

    • Handpicked to manage operations of unit’s most diverse and highly visible section; oversaw maintenance actions for 111 technicians within 14 work centers.• Managed production of help desk, desktop support, network data, telephone operators, and personal wireless work centers; provided maintenance services for $30M network.• Resolved customer complaints• Validated and prioritized resolution actions for more than 3K trouble tickets; ensured network reliability for 4K personnel.• Directly supervised, trained, and evaluated performance of 25 personnel• Developed actions for creation and management of 2.5K network user accounts.• Administered classified network user access requirements and processing of classified systems and information • Facilitated workload and projects for 160 computer personnel in support of 8K personnel. • Directly supervised and trained 10 personnel on duties and technical support operations.• Wrote video teleconference user guide; guaranteed 100 percent connection rate.• Conceptualized and constructed support teams; reduced user downtime by 35 percent.