Experience

• 

  Greater Texas Credit Union

  • Austin, Texas, United States

  • Branch Manager

    • Feb 2022 - Present
    • Austin, Texas, United States

• 

  Regions Bank

  • Branch Team Leader

    • Apr 2017 - Feb 2022

• 

  Greenville Heritage Federal Credit Union

  • Branch Manager

    • Dec 2013 - Apr 2017

    Guide full range of branch operations with focus on maximizing quality of customer service for members, critical to driving sustained business growth. Recruit, train, supervise, and evaluate staff, optimizing productivity and motivation by setting clear performance expectations.Lead informational meetings to keep staff well informed of issues, priorities, and emerging service opportunities. Serve as point-of-contact for resolution of member concerns. Key Accomplishments • Demonstrated skill in adhering strictly to established policies, procedures, and practices, while identifying and executing targeted process efficiencies.• Spearheaded achievement of individual annual loan origination goal and annual branch loan origination target.• Played important role in successful transition of home office to new location, as well as development and staff training required for new call center.

• 

  Bank of America

  • Greenville, SC

  • Assistant Branch Manager

    • Feb 2011 - Dec 2013
    • Greenville, SC

    Directed and mentored team of sales and service professionals to meet / exceed sales goals and customer satisfaction targets. Recruited, hired, and evaluated staff, developing work schedules to maximize workflow efficiency and cost savings.Key Accomplishments • Expertly managed all initiatives geared to promoting and selling financial products / services, tracking progress and recommending / implementing improvements as needed.• Achieved highest level of service and satisfaction possible by addressing customers’ specific needs, producing long-term, loyal relationships.

• 

  Mattress Firm

  • Sales Manager / Area Sales Manager

    • Jan 2001 - Jan 2010

    Area ManagerDallas, TXDirected daily business operations for network of seven retail stores in Dallas / Fort Worth market with focus on sales and business growth. Supervised team of 15 staff. Planned and led district information and motivation meetings that addressed issues and emerging opportunities.Key Accomplishments• Consistently met or exceeded allotted multi-million dollar annual sales budget through operational excellence and creation of strong customer-centric culture.• Leveraged management and sales expertise to turnaround underperforming stores within district; determined and rectified issues preventing achievement of sales targets.• Exhibited ability to generate enthusiasm and motivation from staff, resulting in strong sales performance of each store by offering opportunities for professional and personal development and career growth.• Served as recruitment specialist in attracting college students and recent graduates to company’s full-time, part-time, and internship programs.• Recognized for exemplary work ethic and commitment by earning commendation from peers and supervisors.Store ManagerCharleston, SCChampioned high quality execution of daily store operations, fulfilling all corporate goals. Controlled annual operating budget and implemented sales initiatives to drive business growth.Key Accomplishments• Provided leadership in orienting and training new staff, critical to developing their competencies and helping them reach their potential.• Minimized issues between senior management and coworkers by serving as conduit for information sharing and problem resolution.