Experience

• 

  ISS Guckenheimer

  • United States
  • Food and Beverage Services
  • 700 & Above Employee

  • Interim General Manager

    • Apr 2023 - Present

    • Oversee commissary operations serving 550 meals per day• Strengthen client relationships in multiple Seattle accounts

  • General Manager

    • Dec 2010 - Apr 2023

    • Oversee hospitality, facilities, and operations of a 32,000 sf corporate conference center, hosting 36,000 annual clients, business partners, and community collaborators• Manage corporate food program serving 82,000 annual guests; including café and catering sales• Build strong client relationship, creating solutions to meet needs and programs to improve workplace experience • Develop and lead staff, cross-train, and identify opportunities for growth• Coordinate contracted services including janitorial, refrigeration/HVAC, plumbing, and electrical • Maintain compliance in sanitation, security, and safety• Work with business development team to prepare and respond to RFPs

  • Food Service Manager

    • Jan 2009 - Dec 2010

    Significantly improved relationship with Russell Investments through open dialog and honest feedbackCultivated high quality local vendors to enhance guest experiences and increase sales

  • Food Service Manager

    • May 2006 - Dec 2009

    Developed sales programs to drive retail and catering sales.

  • Food Service Manager

    • Nov 2004 - May 2006

    Led opening teamClient liaison during new facility construction

• 

  Zao Noodle Bar

  • Seattle, WA and San Francisco, CA

  • General Manager/Commissary Manager

    • 2000 - 2004
    • Seattle, WA and San Francisco, CA

    • Managed a full-service restaurant offering fresh Asian noodle cuisine • Managed commissary production and distribution of sauces, bases, dressings, contract and speciallty food items SF Bay Area units • Opening management team for Seattle location, first location outside of California

• 

  Briazz

  • Seattle, WA

  • Catering Supervisor/Floor Supervisor

    • 1999 - 2000
    • Seattle, WA

    • Oversaw food production in USDA kitchen including production scheduling, inventory management, and catering order fulfillment • Trained and supervised production associates and maintained food quality, HACCP and sanitation standards in facility

• 

  JLL

  • Chicago, IL

  • Project Assistant

    • 1998 - 1999
    • Chicago, IL

    • Project management and support to General Counsel and Vice President of Firm Management• Member of due diligence team during merger between LaSalle Partners and Jones Lang Wooton

• 

  Chicago Architecture Foundation (CAF)

  • Chicago, IL

  • Tour Manager

    • 1994 - 1998
    • Chicago, IL

    • Sales and marketing of volunteer-led architecture tours (walking, bus and boat tours) offered via Ticketmaster and CAF outlets • Supervised Tour Coordinator, seasonal staff and volunteers, and oversaw department budget – 33% of the foundation’s operating revenue • Managed distribution of print...