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Bio

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Will Heckendorf is a seasoned IT professional with extensive experience in network engineering, technical support, and computer hardware. As a Network Engineer at Green Bay Packaging and Network Engineer I at FTI, he has honed his skills in Windows 7, Active Directory, and SCCM, while providing technical support for Microsoft Office and computer hardware. Heckendorf's expertise spans multiple operating systems, including Windows Server, and he has a strong foundation in networking, troubleshooting, and technical support. His certifications, including ITIL and CompTIA Network+, demonstrate his commitment to staying up-to-date with industry standards. With a Master's degree from Lakeland University and a Bachelor of Science from the University of Wisconsin-Green Bay, Heckendorf brings a solid educational foundation to his work.

Credentials

  • IT Information Library Foundations Certification (ITIL)
    PeopleCert
    Sep, 2017
    - Apr, 2026
  • CompTIA Network+
    CompTIA
    May, 2024
    - Apr, 2026
  • CompTIA A+
    CompTIA
    Jan, 2021
    - Apr, 2026

Experience

  • Green Bay Packaging
    • Green Bay, Wisconsin Metropolitan Area
    • Network Engineer
      • Oct 2023 - Present
      • Green Bay, Wisconsin Metropolitan Area

  • FTI
    • Menasha, Wisconsin, United States
    • Network Engineer I
      • Jan 2022 - Sep 2023
      • Menasha, Wisconsin, United States

    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Technical Analyst II
      • Feb 2016 - Jan 2022

    • Technical Analyst
      • Mar 2015 - Feb 2016

  • Schreiber Foods
    • Green Bay, Wisconsin Area
    • Customer Support Specialist
      • May 2013 - Mar 2015
      • Green Bay, Wisconsin Area

    • United States
    • Higher Education
    • 700 & Above Employee
    • Help Desk Assistant
      • Aug 2011 - May 2013

    • Student Technician
      • Feb 2010 - May 2013

Education

  • 2019 - 2023
    Lakeland University
    Master's degree
  • 2009 - 2013
    University of Wisconsin-Green Bay
    Bachelor of Science (B.S.)

Suggested Services

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Industry Focus. “Computer Networking.”

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