See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Wilber Polo profile image

Wilber Polo

Operation Supervisor In Training at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">United Airlines</span>
Intro Book
Seasoned customer service professional with 10+ years of experience in bilingual communications and team leadership.
  • Claim this Profile
Location
Baltimore, Maryland, United States, US
Languages
  • Spanish Native or bilingual proficiency
Skills
  • Bilingual Communications
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Wilber Polo is a seasoned customer service professional with 10+ years of experience in bilingual communications, team leadership, and customer satisfaction. He has a strong background in managing inbound communications, resolving customer issues, and providing problem-solving services in a fast-paced call center environment. Wilber holds a degree in Computer Engineering and has obtained CompTIA Security+ certification.

Credentials

  • CompTIA Security+
    CompTIA
    Jul, 2020
    - May, 2026

Experience

  • United Airlines
    • Operation Supervisor In Training
  • United Airlines
    • Operation Supervisor in Training
      • Oct 2022 - Present

    • Customer Service Representative
      • Oct 2021 - Oct 2022

  • Pioneer Cladding and Glazing Systems
    • Baltimore, Maryland
    • Shop Coordinator
      • Feb 2019 - Jun 2020
      • Baltimore, Maryland
  • Toyota Financial Services
    • Baltimore, Maryland Area
    • Inventory Control Specialist
      • Mar 2012 - Feb 2019
      • Baltimore, Maryland Area

      Inventory Control Specialist. Oversees the post-repossession notice process. Advises customers of their rights and all information required to reinstate or redeem the repossessed vehicle. Manages inbound communications from customers, dealers, and insurance agents. Prioritizes daily work based o...

  • EZ Pass Maryland
    • Baltimore, Maryland Area
    • Customer Service Representative
      • Mar 2011 - Mar 2012
      • Baltimore, Maryland Area

      Bilingual Customer Service Representative. Responsible for managing inbound calls in a fast-paced call center. Handled questions, complaints, and billing inquiries to resolve customer issues with expeditiously. Recorded details of inquiries, comments, and complaints in the company database. Comm...

  • RadioShack
    • Baltimore, Maryland Area
    • Manager
      • Jan 2003 - Mar 2011
      • Baltimore, Maryland Area

      Store Manager. Responsible for all aspects of store operations to include customer service, budget development and execution, personnel hiring, training and management. Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing c...

Education

  • Borough of Manhattan Community College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles