Experience

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  FROEDTERT & MEDICAL COLLEGE OF WISCONSIN

  • Miwlaukee, WI

  • New Patient Coordinator

    • Aug 2021 - Present
    • Miwlaukee, WI

    Ensuring positive experience for new patients and helping them to navigate the healthcare system and getting them set up with appointments with appropriate providers in our network system. Customer support answering call center phones and gathering patient details including insurance and creating new charts in epic system, scheduling and coordinating appointments with medical staff, ensuring patient confidentiality and privacy is maintained at all times. Requesting records and images from outside facilities, one on one provider contact prior to patient appointments, scanning and uploading paper records

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  KARE

  • Milwaukee, Wisconsin, United States

  • Certified Nursing Assistant

    • Sep 2023 - Present
    • Milwaukee, Wisconsin, United States

    Providing direct care supervision of licensed professionals, assisting with daily care of residents in assisted living, rehab, hospitals, long term care units

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  First Med Staffing

  • Milwaukee, Wisconsin, United States

  • Certified Nursing Assistant

    • Feb 2017 - Jan 2023
    • Milwaukee, Wisconsin, United States

    Assisting residents with feeding, toileting, transferring, emotional and companionship support, hospice cares and assisting with showers. Notifying nurses of any changes in residents, assisting with wound cares, following infection control protocols at all times,

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  Froedtert & Medical College of WI Mckinley Health Center

  • Milwaukee, Wisconsin, United States

  • Lead Patient Access Representative

    • Oct 2017 - Aug 2021
    • Milwaukee, Wisconsin, United States

    Overseeing daily operation of the patient access departments within the Froedtert & Medical College of WI Mckinley and Mequon Health Centers. Supervised a team of 15 patient access reps. Floated between each facility to ensure patients were getting best customer service possible. Implemented new plans and strategies for each location to run and function properly between patient access reps, providers nurses and patients. Collaborated with other departments in scheduling, billing, HIM to maintain proper workflow at the clinics, assisted with interviewing, running call center, trained and assisted with onboarding for new hires.Attended and ran daily meetings, maintained policies and procedure ensuring staff is in adherence. Served as the contact person for each clinic patient access representatives.

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  Adrienne's Teeny Tots

  • Milwaukee, Wisconsin, United States

  • Administrative Assistant

    • Aug 2014 - Aug 2019
    • Milwaukee, Wisconsin, United States

    Scheduled meeting and greets with parents and owner making sure efficiency for the owner and operation went smooth dailyManaging and organizing documents electronic and paper files for records, excel sheets, PowerPoint projections, helping, maintain owner daily schedule and meetingsAssisting with accounting payments, invoices, expense trackingHandling incoming and outgoing mail, packages and deliveriesInventory of supplies, placing and picking up orders

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  Genco Pharmaceutical Services

  • Milwaukee, WI

  • Data Entry Processor

    • Jan 2007 - Sep 2011
    • Milwaukee, WI

    Entering electronic data accurately and efficiently for all pharmaceutical products coming inVerifying product counts per boxPacking for shipment of products, boxing and palletizing for shipmentsCollaborating with team members to ensure efficiency of workflow, regular quality checks