Experience

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  The Farley Center

  • Williamsburg, Virginia, United States

  • Admissions Coordinator

    • Aug 2022 - Sep 2022
    • Williamsburg, Virginia, United States

    • Ensured 100% compliance with organizational policies, procedures, and confidentiality standards through regular audits and inspections while maintaining strict adherence to HIPAA Privacy and Security regulations and impeccable data privacy and security protocols.• Managed an average of inbound telephone calls and patient callbacks per day, achieving a 40% increase in positive service experience ratings and a 15% improvement in call documentation accuracy in a high-paced volume environment.• Spearheaded workflow analysis to optimize processes, demonstrating adept prioritization amidst competing demands, resulting in a 20% increase in departmental productivity. Ensured precise client referrals by meticulously gathering and analyzing data and consistently meeting stringent daily, weekly, and monthly service targets and metrics.• Conducted patient pre-registration, achieving a 15% increase in accuracy for insurance eligibility verification. Integrated third-party systems to streamline admissions processes, resulting in a 20% reduction in patient intake time. Improved efficiency in client referrals by an average of 25 admissions per month, thereby ensuring timely intake procedures and administrative duties. • Built rapport and trust with patients, maintained effective communication with patients and family, and promoted collaborative teamwork in a variety of communication channels (e-mail, telephone, mail, fax, text messaging, and online chats such as Tiger Connect, Zoom, Microsoft Teams, etc.) resulting in a 98% weekly positive feedback rate demonstrating empathy and respect• Maintained regular and predictable attendance, exceeding organizational standards with a 100% attendance rate.Notable Accomplishment: Advocated for patient needs and preferences during admissions, leading to a 25% increase in positive patient testimonials highlighting personalized care and attention to individual needs.

• 

  The Farley Center

  • Williamsburg, Virginia, United States

  • Health Information Management Technician - Medical Records - Extern

    • Apr 2022 - May 2022
    • Williamsburg, Virginia, United States

    • Consistently adhered to federal, state, local, and hospital guidelines, ensuring 100% compliance with HIPAA Privacy and Security Rules and safeguarding sensitive patient information while driving continuous quality improvement in record handling.• Expertly prepped, organized, and analyzed paper medical records, meeting 98% accuracy standards and maintaining a deficiency rate below 2%.• Demonstrated exceptional interpersonal skills in tactful communication with peers and professional staff, fostering productive relationships and achieving a 100% satisfaction rate in colleague interactions.• Contributed to HR Generalist tasks such as employee data management, compliance adherence with local, state, and federal laws and regulations, managing risk, and updating HR records ensuring 100% accuracy, HIPAA training and development, performance management, goal setting, and employee relations support.• Personally formulated and produced HIPAA in-service educational materials and conducted instructional programs for healthcare personnel, enhancing team knowledge and performance by 98%.• Oversaw the release of patient information in response to internal and external requests, ensuring 100% compliance with privacy and confidentiality guidelines and regulations.• Facilitated the use of office technologies including computers, fax machines, multi-phone line systems, and MS Office including Microsoft Word, Excel, Outlook, PowerPoint, and Calendar streamlining workflow efficiency.• Maintained regular and predictable attendance, exceeding organizational standards with a 100% attendance rate.Notable Accomplishment: Revamped outdated HIPAA materials, creating tailored educational resources for diverse stakeholders, including brochures, presentations, and comprehensive notebooks detailing local, state, and federal laws. Completed within a swift five-week timeframe during the Externship, with continued effective utilization of updated materials.

• 

  Food Lion

  • Hayes, Virginia, United States

  • Cashier/Office Assistant

    • Sep 2017 - Nov 2018
    • Hayes, Virginia, United States

    • Achieved a customer satisfaction rating of 95% by consistently delivering exceptional service, processing transactions with 99% accuracy, and proactively serving as a sales associate to fulfill customer needs, thereby upholding and exceeding service standards.• Managed store office functions accurately and on time, ensuring cash variances were below 1% as an office assistant during shifts. • Maintained thorough knowledge of office procedures, including cash reports, deposits, and other financial transactions.• Adhered to company guidelines, policies, and standard practices, completing required computer-based training and courses.Notable Accomplishment: Spearheaded comprehensive onboarding, training, and developmental programs for teenage frontline employees, resulting in a 95% positive feedback rating. Implemented effective communication strategies and skill-building initiatives, fostering stronger teamwork among frontline staff, and enhancing customer interactions. Achieved a notable 40% increase in teenage employees' communication proficiency and customer service performance.