Experience

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  Pimlico Capital

  • Baltimore, Maryland, United States

  • Real Estate Analyst

    • Sep 2021 - Present
    • Baltimore, Maryland, United States

    Lead analyst/underwriter for national direct hard money lender's entry into self-funded 30-year loans. Client facing with owners and multiple stakeholders to negotiate time-sensitive loan (re)structuring from origination to closing. Analyze loan-to-value, insurance requirements, covenants, escrow funds, legal issues, and vendor options.- Negotiated Loan terms while ensuring compliance contributing to over 100m in closed loans annually.- Worked closely with customers to understand needs and tailor custom solutions leading to a close rate 57% higher than expected.- Recorded all actions in Salesforce, providing a 360-degree view of each customer and deal.- Supported the evaluation of new products and provided management, marketing, and sales feedback.

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  RHM Private Capital Strategies

  • Baltimore, Maryland Area

  • Business Analyst

    • Aug 2019 - Apr 2023
    • Baltimore, Maryland Area

    Analyzed income and growth strategies to identify short/long-term trajectory for revenue and asset growth. Performed investigation to determine sources of quality data to meet assignment objectives. Ran trending analysis on data; used findings to prepare and present reports with recommendations.

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  B2B Mobile Auction | TechSafe Recyclers (LS Enterprise Group)

  • Baltimore, Maryland Area

  • Director Of Operations

    • Nov 2017 - Jul 2019
    • Baltimore, Maryland Area

    • Managed organizational initiatives and projects, collaborating with business owners to approve organizational direction, coordinate changes, budget, and meet diverse staffing needs based on growth projections. • Reorganized staff; mentored and coached new management teams with emphasis on continuous process improvements, while fostering a culture of excellence, professionalism, integrity, and team collaboration.• Spearheaded transformation of production flow design that increased product throughput over 500% year over year, while reducing human error by 71%, improving operational costs by 35% and final order accuracy by 82% through compartmentalizing and organizing production tasks, while integrating new technologies. • Identified essential areas for improvement of production and warehouse infrastructure; developed design changes with required upgrades; followed through with implementation encompassing integrating systems, applications, web apps and other tools to optimize operational productivity, efficiency and interdepartmental interactions.• Managed IT Team to support operational objectives resulting in improved efficiency by building a proprietary in-house application to aid in receipt and serialized tracking of inventory.

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  Cash Giraffe LLC

  • Baltimore, Maryland, United States

  • Operations Manager

    • Feb 2016 - Oct 2017
    • Baltimore, Maryland, United States

    • Oversaw product sourcing, pricing, and marketing for electronics recycling company.• Led small team responsible for e-commerce sales, customer service solutions, and inventory management.

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  Apex Healthcare Systems

  • Greater New York City Area

  • Director of IT Operations; Head of Quality Assurance

    • Jun 2013 - Jan 2016
    • Greater New York City Area

    • Developed efficient in-house customer support team providing remote IT solutions for over 100 skilled nursing facilities across the US.• Cultivated relationships with both internal and external customers to establish benchmarks, manage expectations, and develop business opportunities, while simultaneously implementing process improvement, new technology and product offerings. • Restructured positions and departmental functions that enabled business scalability and increased service support levels, resulting in improved time to resolution by 150% and customer satisfaction ratings by over 250%. • Collaborated closely with resource vendors and other technology industry insiders to source over 20 personnel with highly specialized technical expertise necessary to service the unique technology offerings.• Led creation and development of training modules and new hire orientation, providing staff with clear path of career development while providing increased staff competency and process standardization.• Planned and oversaw the development and rollout of proprietary plug-and-play architecture, subsequently increasing market share by over 1000 percent.• Met compliance standards to develop and implement new HIPAA Emergency Medical Records (EMR) system; provided on-going client updates and maintenance with vendor interface as required.

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  RHM Private Capital Strategies

  • Charlotte, North Carolina

  • Business Analyst

    • Dec 2008 - Mar 2013
    • Charlotte, North Carolina

    Analyzed income and growth strategies to identify short/long-term trajectory for revenue and asset growth. Performed investigation to determine sources of quality data to meet assignment objectives. Ran trending analysis on data; used findings to prepare and present reports with recommendations.

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  Paramount Parks | VIACOM

  • Charlotte, North Carolina Area

  • Operations Manager

    • Sep 2000 - Nov 2008
    • Charlotte, North Carolina Area

    • Managed the accounting, disbursement, receipt, and deposit of all financial transactions throughout park with daily total receipts in excess of $1 million. • Used computerized accounting, transaction, and reporting applications to improve accountability in excess of 150% through more consistent interdepartmental administration, coordination and record keeping.• Directed and managed key long-term operations for multiple locations in the park in both retail, food service and admissions, along with cultivating a team of over 20 on-duty managers and 100 associates, for the lifetime of their employment (recruitment, training, evaluation, and promotion).• Reengineered sales tactics and associate reward/accountability structure, helping to generate a combined 20% year over year increase in revenue for efforts directed from our initiatives.• Redesigned and re-merchandised poorly performing locations, to increase their profitability. One location increased from $15,000 weekly gross revenue to over $150,000 net.• Designed and implemented a new hiring process to attract and retain higher caliber employees, increased retention rate by 150%.