Okay, let’s tackle this. So Wesley Ben has skills in technical support, troubleshooting, and computer hardware. He has experience in Windows XP, Windows 7, and Windows, which are older systems. He also knows Os X, which is a Unix-based operating system. Help desk support and software installation are also part of his skillset. Considering his skills and experience, I would estimate his hourly rate to be around $40, which is a reasonable rate for a technical support professional with basic skills and experience. This rate is also comparable to entry-level technical support rates in the Baltimore, MD area.