Experience

• 

  Gulf Insurance Group - Kuwait

  • Kuwait

  • Administrative Assistant

    • Sep 2020 - Present
    • Kuwait

• 

  Aman Takaful Insurance Company

  • الكويت

  • Executive Assistant

    • Jul 2018 - Aug 2022
    • الكويت

• 

  Warba Insurance and Reinsurance Company K.S.C.P

  • Kuwait
  • Insurance
  • 100 - 200 Employee

  • Senior at direct billing claim department

    • Aug 2016 - Aug 2022

    Claim processing and billing -direct billing

  • senior VIP & customer care

    • May 2015 - Aug 2016

    vip and customer care agent for one of the biggest medical insurance companies responsible for vip members issues handling complaints coming from regulators and responding to them and complaints reporting:*handled complicated cases for insured members to insure proper investigation , solving and highest customers satisfaction within 4 working days.*reply to all emails received from members providers or any other stakeholders within 48 working hours.*handled brokers request and inquires.

  • Customer Service

    • Nov 2014 - May 2015

    Manage the grievances from the insured members.• Data entry & claims processing • Client service / call center staff training .• VIP cases follow up .• Coordinate with the hospitals for the approvals of the members.• Explain the status of the reimbursement claims to the members.• Explain the coverage of benefits under the insurance plan.• Prepare the balance limits report for the insurance.

• 

  Dar Al Fouad Hospital

  • Kuwait

  • Call Center Supervisor

    • Aug 2013 - Oct 2014
    • Kuwait

    *supervised the handling of an average of 1000 daily calls.*achieved a high satisfaction level (over 90% as very satisfied).*increased the team spirit by being proactive in avoiding or resolving conflicts.