Experience

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  Norfolk Southern Corporation

  • United States
  • Rail Transportation
  • 700 & Above Employee

  • Senior Customer Account Rep

    • May 2013 - Present

    •Responsible for the collection and/or reconciliation of all freight charges.•Identifies and resolves situations related to the monitoring and tracing of delinquent accounts, customized service on customer accounts, and billing problems or disputes.•Analyzes various management control reports used to evaluate customer accounts and determine trends.•Evaluates customer accounts and takes appropriate action to minimize the outstanding accounts receivable balance.•Assists with management of collection and tracing efforts to ensure that those efforts best meet the requirements of individual customers.•Must have excellent communication skills.•Fills a supporting role to the Supervisor as needed

  • Customer Account Rep

    • Aug 2011 - May 2013

    •This entry-level position is responsible for the collection and/or reconciliation of all freight charges.•Identifies and resolves situations related to the monitoring and tracing of delinquent accounts, customized service on customer accounts, and billing problems or disputes.•Analyzes various management control reports used to evaluate customer accounts and determine trends.•Evaluates customer accounts and takes appropriate action to minimize the outstanding accounts receivable balance.•Assists with management of collection and tracing efforts to ensure that those efforts best meet the requirements of individual customers.•Must have excellent communication skills.

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  Yellow Book

  • Newnan, GA

  • Account Representative

    • Sep 2010 - Aug 2011
    • Newnan, GA

    •Business relationship development, sales and account management in North Georgia territory. •Consistently met and exceeded quota: Quota Buster Award for achieving over 200% net increase. •Sold yellow page, search engine, internet and direct mail marketing to businesses.

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  Super Media

  • Alpharetta, GA

  • Media Consultant

    • May 2009 - Feb 2010
    • Alpharetta, GA

    •Responsible for creating new business relationships and meeting bi-weekly sales quotas.•Educated and sold clients on Search Engine Marketing and internet yellow page products to help customers grow their business and customer base. •Designed web sites and direct mail pieces with clients’ company and personal goals in mind.

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  AT&T/BellSouth

  • Marietta, GA

  • Premise Account Executive

    • Jun 2002 - May 2009
    • Marietta, GA

    •Maintained business relationships with accounts producing over 1.5 million dollars in company advertising revenue annually.•Consistently exceeded quotas in yellow page & on-line advertising.•Created new customers while managing current advertiser assignment.•Multiple President’s Club Award winner for being a top performer.