Experience

• 

  Heritage South Credit Union

  • Sylacauga, AL

  • Network Support Technician

    • May 2018 - Present
    • Sylacauga, AL

    • Maintaining and monitoring company workstations, servers, and other machines• Performing help desk duties both in person and remotely• Assisting the CIO and COO in inventory, audits, and research on products• Accurately maintaining records of company, computer, and member information• Setup new users and workstations when the need arises

• 

  All Around Computers

  • Auburn, Alabama Area

  • Office Technician

    • Feb 2017 - Nov 2017
    • Auburn, Alabama Area

    • Troubleshooting, diagnosing, and repairing the hardware and software issues on a customer’s computer• Detailed documentation on the progress of repairing the computer• Keeping the office organized and informing mobile technicians of house calls

• 

  Office Depot

  • Auburn, Alabama Area

  • Tech Supervisor (Senior Sales Consultant of Technology) / Operations Associate

    • May 2014 - Feb 2017
    • Auburn, Alabama Area

    • Lead the technology department in both sales and computer repair services• Assist the freight logistics team inventory, loss prevention, and distribution of merchandise• Maintain accuracy for planograms, price listings, and top stock • Provide exceptional customer service while maintaining a positive environment• Assist other departments with various projects as needed