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Wendy Wise profile image

Wendy Wise

Escalation Engineer 1 (E2M) at Amazon Web Services (AWS)
Intro Book
Experienced IT professional with expertise in software development, training, and adult education.
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Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English Full professional proficiency
  • Afrikaans Limited working proficiency
Skills
  • E Learning
  • Php
  • Databases
  • Linux
  • Javascript
  • Show all
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Bio

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Wendy Wise is a seasoned IT professional with extensive experience in software development, training, and adult education. She has worked with various companies, including Amazon Web Services, Mattroyal, and Hybrid Learning Systems, and holds certifications in Linux+, AWS Certified Solutions Architect – Associate, and CompTIA.

Credentials

  • Linux+
    CompTIA
    Jun, 2017
    - May, 2026
  • Submitting
    Cybrary
    Feb, 2017
    - May, 2026
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Feb, 2024
    - May, 2026

Experience

  • Amazon Web Services (AWS)
    • Escalation Engineer 1 (E2M)
      • May 2022 - Present

    • Cloud Support Engineer (CSE1 - Networking)
      • May 2019 - May 2022

    • Cloud Support Engineer (Assoc)
      • Jul 2017 - Apr 2019

      Networking profile (January 2018 - April 2019)Linux profile (July 2017 - December 2017)

    • Software Application Support Associate
      • Feb 2017 - Jun 2017

  • Mattroyal
    • Web Developer
      • Feb 2016 - Aug 2017

      Making changes to the structure by editing files directlyAdding and configuring Wordpress pluginsDoing regular updates, Wordpress and plugins via GIT

    • Web Content Developer
      • Jan 2016 - Aug 2017

      Maintaining content for clients

  • Hybrid Learning Systems
    • Cape Town Area, South Africa
    • Book Editing and Formatting
      • Jan 2016 - Jan 2017
      • Cape Town Area, South Africa

      Checking grammar and spell checking the text.Compiling complex formulae using the MSWord equation editor.Formatting the text correctly.Ensuring images were correct and if not making the necessary adjustments using The Gimp image editor.Compiling past exam papers for the back of each book.Working closely with Subject Level Expert to ensure the information is accurate.

  • Chris Brink & Associates
    • Durbanville, Cape Town, South Africa
    • Technical Writing and Formatting
      • Mar 2012 - Feb 2016
      • Durbanville, Cape Town, South Africa

      Research of topics for inclusion in technical booksManipulation of graphicsArranging information to align with the required outlines

  • Various - Non-Profit, Education, Social Services, Small Business
    • Cape Town Area, South Africa
    • Consultant
      • May 2012 - Jun 2015
      • Cape Town Area, South Africa

      Teaching office skills and mathematical literacy to adult learnersDeveloping training materialCreating and maintaining websitesWriting content for websites

  • Triple L Academy
    • Cape Town Area, South Africa
    • Adult Educator / IT Support
      • Feb 2008 - Apr 2012
      • Cape Town Area, South Africa

      Developing metacognitive skills in adult learnersDeveloping training materials including e-learning systemUpdating learner databasesLinux system adminPHP and JavaScript

  • Business Skills & Development Centre
    • Cape Town Area, South Africa
    • Linux SysAdmin / Facilitator
      • Sep 1999 - Feb 2007
      • Cape Town Area, South Africa

      IT support for admin staff/teachers/students (+- 50 clients)Maintaining Ubuntu Linux thin-client serverTeaching Open Office (now Libre Office) Skills to learnersPrior to installing the Open Source lab I taught MSOffice skills to the learners

  • Whispering Pines
    • Cape Town Area, South Africa
    • Stable Yard Manager
      • Nov 1997 - Oct 1999
      • Cape Town Area, South Africa

      Buying foodGiving lessonsExercising horsesArranging visits from the vetDaily care

  • Internet Southern Africa Accommodation
    • Cape Town Area, South Africa
    • Office Administration
      • Apr 1995 - Oct 1997
      • Cape Town Area, South Africa

      Internet researchBookingsDatabase maintenanceIT support

  • Warner Lambert, Cape Town, South Africa
    • Cape Town Area, South Africa
    • CBT Author
      • Aug 1987 - Nov 1994
      • Cape Town Area, South Africa

      Developing CBT (e-learning) training material for Medical Reps using QUEST Authoring System

Education

  • 2007 - 2007
    University of South Africa/Universiteit van Suid-Afrika
    Certificate, Information Technology
  • 2016 - 2016
    Shaw Academy
    Diploma, Web/Multimedia Management and Webmaster
  • 2012 - 2012
    TEFL Express
    TEFL Intermediate, Teaching English as a Second or Foreign Language/ESL Language Instructor
  • 2003 - 2007
    University of South Africa/Universiteit van Suid-Afrika
    Adult Education and Training, IT, Maths
  • 2005 - 2005
    UNISA
    Programming for Teachers, Information Technology
  • 2003 - 2003
    ICDL
    ICDL, Information Technology
  • 2017 - 2017
    CompTIA

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