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Wendy Ward is a seasoned product management professional with over 20 years of experience in Agile methodologies, software project management, and business analysis. She has worked with various companies, including General Dynamics Information Technology, Nationwide Better Health, and Ajilon, on projects such as healthcare IT, clinical utilization management, and business rules engines.

Credentials

  • CSPO
    Agile Scrum Alliance℠
    Jan, 2010
    - May, 2026
  • CSM
    Agile Scrum Alliance℠
    Jan, 2012
    - May, 2026

Experience

    • Champion Of Chill In My Retirement Era

  • eSimplicity
    • Baltimore metropolitan area, Maryland, United States
    • Sr. Consultant - Healthcare IT
      • Dec 2018 - Present
      • Baltimore metropolitan area, Maryland, United States

      Scrum Master / Business Analyst with a development tools team, building unique data-centric applications for a COBOL to Cloud government healthcare modernization project. User Management System - Authentication and Authorization controls- Role-Based Access Control to manage multiple CMS applications and organizationsAPI Management Application- Real-time beneficiary API data requests and responses- User Management integration to securely manage CMS partner API and API Connections- CMS partner organizational information and contracts- API Connections, API keys, IP addresses- Security through whitelisting or publishing to AWS GatewayBusiness Operations Console- Administrative DevOps Interface and Dashboard - API and batch file processing in the AWS cloud environment- Statistics logging for operational reporting

  • Sabbatical Break
    • Freeland, Maryland Area
    • Career Gapper - Pursuit of awareness and gratitude
      • Apr 2017 - Dec 2018
      • Freeland, Maryland Area

      I took this time off from work to recenter and refocus my priorities in my life. It has been wonderful and I would recommend a work gap to anyone. Take your kids on a long cross-country trip, learn a new language, read those books on your book list, be there for someone who might need some help or just have someone to listen to them. I live in a house that was built in 1901 on about 20 acres so there is always something to do.Do it. I promise you won't regret it.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Manager
      • Feb 2012 - Mar 2017

      Agile Product Manager / Product Owner – Healthcare - Engage Business, Development and QA to define roadmap, release scope and feature priority- Create mock-ups, use cases, epics and user stories with testable acceptance criteria- Initiate, manage and conduct user / work groups for new or enhanced features and business rules- Work closely with Business and QA to define, refine and document user story acceptance criteria- Manage backlogs by working with customers, Business, Development, QA and Customer Service- Participate in Change Control Board to prioritize / manage defects and release change requests- Work with Technical Writers to create, maintain and approve release and update documentation - Create and conduct training for internal and external customers- Work with Trainers to keep overall product and release training artifacts current- Clinical Code Set and Public Record management - obtain data files, review, publish to customers - Engage with vendors to manage clinical code set licenses, obtain data files and manuals - PO for rules based post and pre-pay healthcare Program Integrity software applications - PO support to full Program Integrity suite and technical debt

    • Sr. Systems Analyst
      • Feb 2010 - Jan 2012

      Agile Sr. Systems Analyst – Healthcare- Worked closely with PO to define new Healthcare Program Integrity Case Management application- Part of Agile team to develop, test, document and release new Case Management application- Assist PO in managing product backlog, release and sprint planning, and conducting sprint reviews- Work closely with PO, Development and QA teams to define technical and functional requirements- Work closely with QA team to manage and track defects using Quality Center, Jira and VersionOne- Development liaison to Customer Service and Account Management- Conducted application demos and train-the-trainer sessions- Team point of contact to Technical Writers and Trainers- Provided support and feedback for online help, release and technical application documentation- Prepare and conduct demos for senior management, Account Management and customers

  • Nationwide Better Health
    • Hunt Valley, Maryland
    • Product Manager
      • Jan 2007 - Jan 2010
      • Hunt Valley, Maryland

      Agile Product Manager – Healthcare - Clinical Utilization Management & Clinical Case Management- Work closely with PMO, IT, third party development vendor, and organizational VPs/SMEs to define: To-Be process flows, gap analysis, project scope, planning, requirements, traceability, use cases and dependencies- Key member of the core project team to develop test case scenarios, perform system testing, issue and defect reporting process, assist in train the trainer, and facilitate the UAT process utilizing Agile methodologies- Project communications point of contact to Clinical UM/CM team leaders. Created workflows incorporating new system features. Assist operational teams to document and migrate from a legacy to a streamline workflow.- Assist in development and delivery to customers the Disease Management Health & Wellness programs - Nurse Advice Line vendor interface. Reviewed call metrics and responded to client inquiries and complaints.

  • ViPS
    • Towson, MD
    • Systems Analyst
      • Feb 2005 - Jan 2007
      • Towson, MD

      Systems Analyst – HealthcareWorked with a team to implement a centralized data warehouse with conformed and integrated claim data across 19 health plans. We were able to conform and integrate 79 million covered lives in a 5-month period. Team interfaced daily with customers, management and development to achieve success in the short time-frame required.

  • Ajilon
    • Ajilon Consulting, Towson, MD / Client: ViPS, Inc. Towson, MD
    • Business Analyst
      • Feb 2004 - Feb 2005
      • Ajilon Consulting, Towson, MD / Client: ViPS, Inc. Towson, MD

      Business Analyst / Team Leader – HealthcareTeam leader managing a pilot project for a large Blue Cross Blue Shield. Provided an evidence-based monitoring and early risk intervention service through the utilization of a healthcare business rules engine. Performed Project Management including project planning, issue resolution, meeting organizer and facilitator. Acted as liaison between client, business analysts and remote development contractors.

  • Lucent Technologies
    • Hunt Valley, MD
    • Programmer, Business Analyst
      • Sep 1986 - Jul 2002
      • Hunt Valley, MD

      Programmer, Business Analyst - TelecommunicationsStarted working as a programmer in a software development group for AT&T engineers utilizing Bell Labs equipment and Unix programming scripting. AT&T spun-off Bell Labs and some engineering groups in September 1996. I continued with Lucent Technologies eventually moving from programmer into a business analyst / project management role within the software development organization.

Education

  • Towson University
    Biology, Environmental Science

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