Experience

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  Discovery Museum

  • Acton, MA

  • Development Team

    • 2023 - Present
    • Acton, MA

    Manage annual online auction including creating and executing a communication plan for all constituencies, soliciting donations, managing volunteers, delivering status updates, and analyzing results. Improve auction processes by streamlining steps and documenting processes. Coordinate a variety of special projects such as organizing and digitizing 40+ years of archival materials, manipulating government data for heat maps, and developing an organizational directory with photos. Build comprehensive project plans including goal setting, task and resource identification, critical path definitions, and Gantt analysis to ensure successful outcome within timeline. Communicate with and document interactions with individual and corporate donors, ensuring that critical information for institutional relationship development is captured in CRM. Support event management organization, communication, contingency planning, and execution.

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  Project Graduation

  • Acton, MA

  • Parent Fundraising Chair

    • 2017 - 2021
    • Acton, MA

    Developed innovative new strategies for fundraising, resulting in 40% increase in parent donations. Executed communication strategy, including writing appeal solicitation & tracking responses. Partnered with the high school and a team of volunteers to create an outbound campaign.

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  Open Door Education

  • Acton, MA

  • Assistant Operations Manager

    • 2017 - 2020
    • Acton, MA

    Identified opportunities to create a customer-focused operation which prioritized response time and ensured organization’s ability to efficiently and effectively execute services. Responded to inbound inquiries, completing customer service requests and connecting potential customers with the right resource. Managed accounts receivable/payable and created basic financial reports utilizing QuickBooks Online. Lead cross-functional team to develop marketing materials for blog, print and social media.Managed internal and external events.

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  Acton Boxborough Friends of Drama

  • Ad Sales Manager

    • 2017 - 2018

    Solicited advertisements for playbills through written and in-person appeals. Exceeded fundraising goal by 35%.

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  Miracle League of Massachusetts

  • Acton, MA

  • Board Of Directors, Fundraising Chair

    • 2015 - 2018
    • Acton, MA

    Managed capital campaign during 2016, raising approximately 50% over target. Marketed all fundraising and community events. Solicited monetary and in-kind donations from corporations and individuals. Identified and applied for a variety of local capital grants.

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  Associated Environmental Systems

  • Acton, Massachusetts, United States

  • Marketing Lead/Sales Support

    • 2017 - 2017
    • Acton, Massachusetts, United States

    Developed and executed marketing strategies, including the creation and maintenance of branded materials. Maintained marketing budget and expenditures. Analyzed and reported marketing performance for the sales team and company.

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  The Fenn School

  • Concord, MA

  • Drama Coordinator

    • Sep 2014 - Jun 2016
    • Concord, MA

    Solicited and coordinated all parent volunteer efforts for 27+ productions annually. Organized and maintained drama department space, including costume, prop, and classroom spaces.

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  Acton Cooperative School

  • Acton, MA

  • Chairperson

    • 2007 - 2009
    • Acton, MA

    Worked closely with the Director to ensure the smooth running of the school. Participated in all business matters – hiring, negotiating contracts, creating and managing to the budget. Oversaw the parent board and ran quarterly meetings for all parents with a focus on community building.

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  FleetBoston Financial

  • United States
  • Banking
  • 1 - 100 Employee

  • Senior Product Manager II, Small Business Marketing

    • 1999 - 2000

    Overhauled website by analyzing market and customer research, identifying best practices used with other customer segments, writing business requirements, and partnering with technology team.Developed communication and marketing plans for expanded Internet services and partnerships.

  • Senior Product Manager, Debit Card (BankBoston)

    • 1997 - 1999

    Managed project which created the first Campus Card, combining a university ID with bankcard functionality. Defined and documented business requirements for all constituents (bank, university and MasterCard). Negotiated with vendors and business partners (internal and external) to create strategic solutions and implement product on a constricted timeline.

  • Product Specialist, Direct Bank (BankBoston)

    • 1996 - 1997

    Managed project which created a voice response unit for small business banking customers by completing extensive market and customer research, writing business requirements, and partnering with both internal and external technology teams.

  • Telephone Sales & Service Supervisor (BankBoston Mortgage Corporation)

    • 1994 - 1996

    Collaborated with management team to introduce mortgage phone application process to the organization, including documenting processes, developing decision trees, and creating training materials. Managed staff of telephone representatives who completed and analyzed mortgage applications. Acted as project controller for multiple mergers and divestitures.

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  Private Label Mortgage Services Corporation

  • Minneapolis, Minnesota, United States

  • Borrower Service Representative

    • 1993 - 1994
    • Minneapolis, Minnesota, United States

    Trained in newly-developed, innovative telephone mortgage application process. Counseled borrowers on mortgage lending options and guided them through the mortgage application process.

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  Hyatt Regency Washington on Capitol Hill

  • Washington DC-Baltimore Area

  • Human Resource Administrative Assistant

    • 1992 - 1993
    • Washington DC-Baltimore Area

    Organized and communicated employee appreciation and community service events. Fielded all HR questions and distributed them to the correct department.