Experience

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  Tjx

  • Social Compliance Manager
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  UL Solutions

  • United States
  • International Trade and Development
  • 700 & Above Employee

  • Global Client Services Manager

    • May 2023 - Present

    Ensure UL Solutions Responsible Sourcing Client Services Specialists establish and maintain professional relationships with clients to promote business growth and assist with implementation of client human rights and sustainability programs at the supply chain level. Manage performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback, guidance, and ensuring policies are understood and adhered to. • Analyze daily workloads of Responsible Sourcing Client Services Specialists and drive efficiency by reducing duplication, while enhancing the communication and value provided by UL Solutions in sales region via deeper engagement and enhanced service levels.• Foster a culture of learning and development within Client Services, ensuring Client Services Specialists have training, mentorship, tools and support required to conduct regular client business reviews, analyzing social and sustainability program trend data, investigating service delivery challenges, and pro-actively identifying areas of program enhancement. • Disseminate global best practices, ensuring the client services team is informed of ILO, HRDD, industry regulatory legislation, technical, and organizational updates. • Support Responsible Sourcing Client Services teams in investigating and enhancing service delivery challenges related to environmental and social labor auditing, invoicing, reporting, and technical or general client service levels, serving as the primary voice of the client.• Develop and maintain core client service departmental systems, including pricing approval, new program on-boarding, client profitability analysis, client satisfaction surveys, and client services performance KPI’s.• Engage internally with UL leadership and externally with Responsible Sourcing clients to provide training, thought partnership, and technical support resources.

  • Senior Client Services Specialist

    • Aug 2016 - May 2023

    Management and direction of major retail client Social Compliance and C-TPAT factory audit program: - Implementation and completion of the services and/or deliverables including scheduling, pricing, timelines, and reporting - Coordinating regularly scheduled meetings including regular weekly updates to discuss project goals, deliverables, status and conducting quarterly program review meetings - Providing thought leadership and guidance to the client on industry best practices, existing and pending regulations, emerging concerns and audit protocols and standards - Resolution of issues related to the social and security audit programs - Communication of unresolved issues - Receipt and review of core business process designs and programs related to the social and security audit programs - Program leadership, team building, strategy consultation, and advice in aspects of the implementation - Collaboration and close dialogue between suppliers, factories, client to address common challenges, communicate program needs and drive program change - On-board suppliers and program implementation across divisional vendor groups - Providing team management including monitoring and reporting against agreed objectives, plans, and KPI - Working with client program staff to develop specific work instructions and procedures - Reviewing and maintaining client specific program documents and communicating accordingly - Identifying, implementing, maintaining and improving operational processes to optimize efficiency and customer service

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  Style Accessories, Inc.

  • Providence, Rhode Island Area

  • Senior Merchandise Manager

    • Jun 2002 - Aug 2016
    • Providence, Rhode Island Area

    • In-Depth Fashion Trend Analysis• Product Development • Merchandise Planning & Allocation, Brand Identification• SKU Management, PMU Targets, Profit Analyses• Global Supply Chain Management• Vendor Compliance – Product Testing, Factory Audits, Social Compliance• Marketing – Packaging Materi...

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  Design Perceptions, Inc.

  • Greater Minneapolis-St. Paul Area

  • Marketing & Design Manager

    • May 1999 - Sep 2000
    • Greater Minneapolis-St. Paul Area

    A residential and commercial interior design studio with offices in Minneapolis and North Carolina.

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  Faber & Faber Publishing

  • Greater Boston Area

  • Sales & Marketing Intern

    • May 1997 - Sep 1997
    • Greater Boston Area

    International publishing company of fiction, non-fiction, and poetry.