Experience

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  Ray Chen & Co.

  • Rosemead, California, United States

  • Listing Manager

    • Sep 2020 - Sep 2021
    • Rosemead, California, United States

    Scheduled and coordinated open houses, showings, and inspections. Generated comparative market analysis reports and marketing expense reports. Created and managed listings on the MLS and Zillow, and oversaw the marketing of the listing on multiple platforms (YouTube, Facebook, etc.). Coordinate with sellers and/or buyers throughout the escrow process and problem solve any disagreements they may have. Resolved property issues, including, but not limited to city violations, building permits, property taxes, and transferring utilities.

• 

  Superior Jali Int’l Inc

  • Monterey Park, CA

  • Export Documentation

    • Sep 2013 - Sep 2019
    • Monterey Park, CA

    Generated and compiled export documents, such as Bill of Lading and USDA certificates, in compliance with contracts or letters of credit on a set deadline and tracked the timely delivery of these documents.Submitted accurate and timely documentation to carriers: Bill of Lading instructions; Bill of Lading proofreading and BL revision requests; BL approval and releases of MBL or HBL; and obtaining carrier telex releases (when needed). Coordinated with multiple vendors and government departments for documentation and any issues that may arise from a shipment. Developed, implemented, and maintained Excel spreadsheets of expenses: air/ocean freight, laboratory testing, and USDA certificates to eliminate late and/or duplicate payments.Oversaw that transloaders sent samples to the lab for testing on a timely basis. General office assistant and receptionist duties: first point of contact for all calls and visitors, filed documents, maintained office supply inventory, sent and received mailings, produced expense reports, etc.Cross trained to assist in: Logistics Department - AES filing with U.S. customs.Accounts Payable - inputting vendor invoices.Marketing and Research - product development and marketing, applying for product trademark with USPTO, and barcode creation with GS1.

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  FSP Group USA Corp

  • Chino Hills, CA

  • Accounting Administrative Assistant

    • Feb 2013 - May 2013
    • Chino Hills, CA

    Monitored and routed incoming calls and emails to the appropriate personnel or department. Generated reports such as end-of-month Accounts Receivable Reconciliation, multiple platform sales, and inventory reports on a monthly basis. Processed purchase orders from the Sales Team and various platforms (Amazon Direct, Micro Center, online store, etc.) on behalf of Accounts Receivables. Processed Return Merchandise Authorizations and refunds from sellers and end users.

• 

  IGG Factory Inc

  • City of Industry, CA

  • Customer Service Representative

    • Dec 2011 - Feb 2013
    • City of Industry, CA

    Answered incoming calls, email inquiries, and complaints from various platforms (Amazon, online store, etc.). Maintained a 4.7 or higher seller rating on Amazon throughout employment period by resolving customer issues on feedbacks. Notified customers of changes in order or shipping status, processed Return Merchandise Authorizations, and acted as a liaison between clients and merchants. Created and/or voided shipping labels, procure products from warehouse, and worked with Accounting Department to resolve client or vendor issues.