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WM

Wendy Chandler, Rn, Msn

Director, Quality & Patient Safety - ... at Beaumont Health System
Intro Book
Experienced healthcare leader with 34 years of quality management, regulatory affairs, and patient safety expertise.
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Location
Royal Oak, Michigan, United States, US
Skills
  • Quality Management
  • Regulatory Affairs
  • Accreditation
  • Patient Safety
  • Risk Reduction
  • Show all
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Bio

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Wendy Chandler, RN, MSN, is a seasoned healthcare professional with 34 years of experience in quality management, regulatory affairs, and patient safety. She has held various leadership positions, including Director of Quality and Patient Safety at Beaumont Health System. She has also worked as a Clinical Nurse Specialist and Adjunct Faculty at Macomb Community College. Wendy holds a Master's degree in Nursing from the University of Phoenix and a Bachelor's degree from Eastern Michigan University.

Experience

  • Beaumont Health System
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director, Quality & Patient Safety - Beaumont Medical Group
      • Jun 2013 - Present

      Ensures regulatory/accreditation requirements for CMS and The Joint Commission. Establishes quality metrics for physician practices (PCMH, HEDIS). Tracks quality incentive revenue for both commercial and governmental programs.Monitors patient safety variances; implements risk reduction strategies. Leads process improvement activities. Project manager for PQRS GPRO.

    • Director, External Quality Measures
      • Nov 2010 - Jun 2013

      Tracked & trended quality metrics for CMS Core Measures and Continuous Quality Improvement programs. Monitored performance improvement activities towards 'zero-defect'.

    • Director, Quality & Patient Safety - Ambulatory Division
      • Nov 2009 - Nov 2010

      Established quality metrics for ambulatory service lines. Oversight of ambulatory patient safety program. Ensured successful implementation of accreditation and regulatory guidelines.

    • Clinical Nurse Specialist
      • May 2008 - Nov 2009

      Project Lead - Michigan Keystone Safety initiatives. Project Lead - IHI 100K and 5M Lives.

    • Quality Nurse
      • Jan 2005 - May 2008

      Quality reviews for physician peer review processes. Conducted Root Cause Analysis, Common Cause Analysis for sentinel events. Participated in Failure Modes and Effectiveness Analysis. Data abstraction for CMS Core Measures. Facilitated process improvement initiatives.

    • Registered Nurse
      • May 1990 - Dec 2004

      Staff nurse for medical-surgical and telemetry/step-down patients.

  • Macomb County Community College
    • Adjunct Faculty
      • Mar 1995 - Dec 2004

      Fundamental and Med-Surgical I nursing student clinical rotation. Physical assessment skills lab.

Education

  • 2005 - 2009
    University of Phoenix
  • 2015 -
    Institute for Healthcare Improvement
  • Eastern Michigan University

Suggested Services

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Industry Focus. “Healthcare”

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