Experience

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  WizeHire

  • Hiring Coach

    • Jan 2022 - Mar 2023

    Master the ins and outs of the WizeHire product and service to properly educate customers and communicate effectively with a variety of personalities and their technical backgroundsHandle and resolve customer requests, complaints, and issues with care and attention to detail through deep diving into problems with the goal of offering realistic, data-driven solutionsProvide world-class support to customers via chat, zoom, phone calls, and handcrafted messagesAdvocate for customers by providing consistent and sound advice regarding job ad content and performanceReview job ads for accuracy, grammar, and SEO optimization to ensure customers attract the right talentWork closely and respectfully with Sales, Engineering, and other WizeHire teams to ensure an exceptional customer experience and uphold company cultureDocumentation of customer interactions and applicable follow-up internally and externally

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  The Colorado Bar Association

  • Greater Denver Area

  • Accounting and Membership Assistant

    • Sep 2013 - Oct 2015
    • Greater Denver Area

    Process vouchers in Sage Accounting SystemMaintain and add new vendors.Manage and create G.L. numbers.Send out past due invoice notices every two months.Print checks bi-monthly to pay vendors/complete check requests.Perform voucher maintenance, i.e. void checks, make inner company adjustments, etc.Provide timely and excellent customer service.Close and balance daily payments. Receive and make calls to members.Take member payments over the phone.Update member information and data.Enter new member applications and create invoices for membership dues.Edit and process membership dues.

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  Frontier Airlines

  • On-Call Revenue Accounting Audit Specialist

    • Jan 2005 - Jan 2006

    Audit sales reports received from various ticketing locations (agency and/or station sales).Audit Interline billings from other airlines.Ensure all audits are completed accurately and in a timely manner.Reconcile Fare Audit discrepancies.Issue discrepancy notices for ticketing irregularities.Prepare and enter discrepant or manual documents.Participate in a team environment to meet monthly closing deadlines.Ensure that a clear audit trail is followed.Identify reporting and/or ticketing irregularities and determine further action.Batching, sorting, entry, filing of accounting records.Pricing coupon segments.

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  TSYS

  • Program Consultant

    • Jan 2000 - Jan 2002

    Supply technical expertise on corporate card management software for bank resellers.Plan and support client program implementation and roll out activities.Provide onsite product training for clients.Coordinate IT and accounting resources for product roll out with new clients.Project manager for corporate card internet software tracking products.Project manager for corporate card desktop software tracking product.Technical support for Procard Software.Manage billable project hours for clients.Design electronic file specifications for accounting interface applications.Retention of bank client programs.Monitor and manage client programs to increase transaction volume.

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  Visa

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Account Manager

    • Apr 1999 - Dec 2001

  • Visa ePay Account Manager

    • Jan 1998 - Jan 2000

    Main point of contact for large commercial bank customers using the Visa ePay product.Offered offsite training seminars in San Francisco, Washington D.C., and Columbus to ePay’s top business clients.Managed and updated changes to the ePay User’s Manual in order to keep clients informed of ePay product enhancements.Created internal training manual in order to guide future ePay account managers. Traveled to client locations in order to maintain positive business relationships.Facilitated customer connectivity changes for ePay clients with the telecom department. Implemented additional product enhancements, such as access to ePay software systems and delivery of additional daily and weekly tracking reports to ePay clients.Served as customer interface for large banks in order to research file transmission issues by reviewing software with technical support.Interfaced extensively with other departments within Visa DPS in order to resolve client communication issues.

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  U.S. Bank

  • Card Services Manager

    • Jan 1993 - Jan 1998

    Managed a team of 40 customer service employees.Accountable for maintaining strict department service level requirements.Responsible for the coaching and job development of employees.Helped employees develop strong customer service skills and self-esteem.Reviewed employee performance levels.Provided updated and accurate department procedures to customer service representatives.Conducted weekly and monthly staff meetings addressing department issues.