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Mandy Dong profile image

Mandy Dong

Dental and Administrative Assistant at University Avenue Dental
Intro Book
Bilingual dental and administrative assistant with experience in patient care and emergency medical response.
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Location
Hamilton, Ontario, Canada, CA
Languages
  • Mandarin Native or bilingual proficiency
  • English Native or bilingual proficiency
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Bio

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Mandy Dong is a bilingual dental and administrative assistant with 9+ years of experience in patient care and communication, and 3+ years of experience as an emergency medical responder and teaching assistant. She has a Doctor of Dental Surgery degree and certifications in emergency medical response and suicide intervention skills training.

Credentials

  • Applied Suicide Intervention Skills Training (ASIST)
    McMaster Student Union: Emergency First Response Team
    Nov, 2019
    - Apr, 2026
  • Emergency Medical Responder (EMR)
    Canadian Red Cross
    Jan, 2020
    - Apr, 2026
  • First Responder BLS
    Canadian Red Cross
    Oct, 2019
    - Apr, 2026
  • Standard First Aid CPR/AED Level C
    Canadian Red Cross
    Apr, 2019
    - Apr, 2026
  • Basic Life Support (HCP)
    Canadian Red Cross
    Apr, 2019
    - Apr, 2026

Experience

  • University Avenue Dental
    • Waterloo, Ontario, Canada
    • Dental and Administrative Assistant
      • Aug 2014 - Present
      • Waterloo, Ontario, Canada

      Assistance in dental treatmentsAssistance in patient-health care provider communication (e.g. providing English-Mandarin translation)Organization of orthodontic patient profilesPatient outreach

  • MSU Emergency First Response Team
    • Hamilton, Ontario, Canada
    • Emergency Medical Responder
      • Oct 2019 - Present
      • Hamilton, Ontario, Canada

      The McMaster University Emergency First Response Team (EFRT) is a 24/7 volunteer service that provides emergency medical service to anyone across the university campus.Responsibilities:- Respond collaboratively in teams of 3 emergency medical responders - Attend any campus medical emergency as dispatch by McMaster Security Services- Abide by Duty to Act and Patient Confidentiality - Critical thinking to problem solve during high-pressure emergency situations- Debrief as a team after every emergency medical response to improve skills for future situations- Organize and document all call information, medical findings, and provided treatments for every call- Completion of a minimum of 5 shifts/month (split evenly between 8 hr day and 16 hr night shifts)- Balance responding duties with academics, personal commitments, hobbies, and down-timeTraining- Red Cross Emergency Medical Responder (EMR)- Applied Suicide Intervention Skills TrainingConferences- Represented McMaster EFRT at the 2020 National Collegiate Emergency Medical Services Foundation (NCEMSF) Conference in Boston, Massachusetts, United States.

  • McMaster University
    • Hamilton, Ontario, Canada
    • Anatomy & Physiology Teaching Assistant
      • Sep 2020 - Present
      • Hamilton, Ontario, Canada

  • Sir John A. Macdonald Secondary School
    • Math and Science Help (MASH) Tutor
      • Sep 2017 - Jun 2018

      Tutored grade 9-11 students in biology, chemistry, physics and mathematics. Conducted meetings with the teach adviser and other tutors in the Math and Science Help (MASH) program.

Education

  • 2023 - 2027
    University of Toronto
    Doctor of Dental Surgery
  • 2018 - 2023
    McMaster University
    Integrated Biomedical Engineering and Health Sciences, Health, Engineering Science and Entrepreneurship
  • 2014 - 2018
    Sir John A. Macdonald Secondary School

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