Experience

• 

  Wavex Technology Ltd

  • Liverpool Street, England, United Kingdom

  • IT Analyst

    • Nov 2023 - Present
    • Liverpool Street, England, United Kingdom

    •Provide 1st line technical support to end users. Log and classify incidents and requests raised by clients.•Record calls from clients. Deal directly with requests and complaints and escalate problems in accordance with established procedures.•Troubleshoot and resolve issues with Microsoft desktop operating systems.•Support new starter processes, (i.e. create new users, configure mailboxes, distribution groups and calendar permissions) and leaver processes.•Troubleshoot and resolve or escalate issues reported in relation to client-specific business applications.•Escalate to software vendors and liaise with them as and when required.•Demonstrating in switching focuses between activities to deal with competing demands.•Using Service Now to maintain call queue and using NinjaOne to assist with managing devices.•Managing time effectively to achieve the best productivity.•Android and IOS.•Configuring laptop set ups.

• 

  Bolloré Logistics

  • France
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • ICT Analyst & Administration Project Supervisor

    • Jan 2022 - Nov 2023

    •Provide monthly status of project and Help Desk calls to the ICT Systems Manager.•Give recommendations for improvements to Helpdesk processes and systems.•Visiting sites in the United Kingdom and Europe to execute projects.•Manage and delegate the ICT Help Desk Team.•Manage projects and allocate resources to ensure that they are delivered.•Provide a high level of customer service to users.•Delivering ICT company system training for new starters.•Manage the process of logging calls that come through to the Help Desk via Service Now and ensure that they are carried out in a timely and effective resolution.•Working with the ICT Team helping manage daily systems tasks, investigating issues, projects, and new technologies.•Working out of hours to help with projects or when issues arise.

  • ICT Analyst & Administration Officer

    • Jun 2021 - Jan 2022

    • Managing hardware builds for PC and Laptops making sure that they abide with company policy.• Application & Desktop Deployment.• Maintain ICT documentation such as Assets/Authentication docs/Maintenance schedule.• Proactive Maintenance of all key hardware & software across all sites including switches, virtual & physical server environments and backups.• Ensuring relevant issues are raised with ICT Team.• Logging issues (software/hardware) with suppliers and managing calls.• Supporting Microsoft Windows Server and Windows 10/7.• Working with ICT Systems & help manage daily tasks.• Help ICT Team investigating issues, projects & new technologies.• Working with suppliers to get the best price and managing orders.

• 

  Advanced

  • Datchet, England, United Kingdom

  • IT Service Desk Analyst

    • Oct 2020 - Jun 2021
    • Datchet, England, United Kingdom

    • Responsible for a key client being NHS England & NHS Improvement.• Undertaking any relevant issue investigation ensuring all key information is accurately captured.• Ensuring an exceptional level of customer service & satisfaction is met at all customer touch points.• Perform & undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate.• Take ownership of user problems & be proactive when dealing with user issues.• Troubleshooting problems, analyzing root cause & proposing multiple solutions.• Working as part of a big team & successfully manage your own tasks according to the larger needs of the business.• Managing the planning & delivery of small IT related projects. • Day to day use of Active Directory, Remedy, Service Now & NHS mail.• Ensuring all tasks are covered & completed within the agreed SLA timeframes.

• 

  Outsource Gateway Ltd

  • London, England, United Kingdom

  • 1st Line Field Engineer

    • Apr 2020 - Oct 2020
    • London, England, United Kingdom

    • Logging & resolving all support issue & queries using VNC to allow clients to work from home efficiently and effectively.• Installing software & establishing remote users VPN connectivity, email & other key document access.• Direct point of call for all new account setup & access to relevant company drives based on client’s requirement.• Communicate & coordinate network schedule, backups, & downtime to users.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) & other systems.Key achievements: • Improved operations & functioning of remote working by looking into continuous initiatives to improve the clients existing infrastructure, applications, system & software. • Suggested to a client role out of new infrastructure requirements of the organization in terms of software, hardware & other peripherals/products whilst considering the budget available from the client. Worked on the roll out from begging to end.

• 

  Spicerhaart

  • Harrow, England, United Kingdom

  • Senior Property Consultant

    • May 2017 - May 2020
    • Harrow, England, United Kingdom

    • Networking with clients to establish relationships to build profitable market share through canvassing, prospecting & obtaining referrals.• Liaising with applicants to discuss available properties to arrange viewings that will generate sales.• Negotiate offers between applicants & vendors as well as providing vendors with professional advice and regular market updates.• Coordinating with our in house Mortgage Advisor to arrange Financial Services Appointments.• Building Brand Me on social media which result in video tours, QSP's as well as day to day tasks.• Working very closely with the Land & New Homes. Key achievements: • Contracts were gained on Lyon Square (Harrow) and Hounslow A+ worth £100,000+.• Helped build “Brand Me” on social media which resulted in video tours- which led to incremental business.

• 

  Outsource Gateway Ltd

  • London, England, United Kingdom

  • 1st Line Field Engineer

    • Jun 2016 - May 2017
    • London, England, United Kingdom

    • Maintenance, installations & configuration of Windows, Outlook & data centres as well as general hands on system administration.• Dealing with firewalls, antivirus & backup storage.• Logging all support issues/queries, resolving where possible with remote desktop assistance (VNC).• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) & other systems.• Perform system admin functions such as AD account creation, password resets, unlock accounts & groups management.• Assisting remote user’s VPN connectivity, emails & document management.• PC/Laptop repairs & upgrades, rebuilding PC’s, PDA and Smart Phone support.• Offer suggestions for possible upgrades & changes within the IT department.

• 

  Countrywide Plc

  • Willesden Green, England, United Kingdom

  • Property Consultant

    • Jan 2015 - May 2016
    • Willesden Green, England, United Kingdom

    • Marketing properties to potential buyers or tenants & following up new business leads.• Generating appointments for viewings, mortgage advisors, valuations.• Referring & introducing potential clients to the Company’s Mortgage Consultant.• Negotiating with potential sellers & buyers.• Liaising with solicitors, building societies & surveyors.• Property valuation.• Visiting vacant & inhabited properties & inspecting them. Key achievements: • Sourced, managed & successfully closed sales of residential properties with combined value of over £10 million, exceeding the set target.• Delivered over 30% revenue, directly contributing to overachieving set annual targets.