Experience

• 

  PLS Financial Services

  • Greater Chicago Area

  • Director, IT Infrastructure, Operations, & Security

    • Aug 2018 - Present
    • Greater Chicago Area

• 

  IT Risk Managers LLC

  • Oakbrook, IL

  • CIO

    • Mar 2010 - Aug 2018
    • Oakbrook, IL

    Steer IT operations, consulting, project management, and managed services while catering to the needs of clients across a full range of vertical markets. I recommend and deploy complex, secure, high-impact business solutions while managing IT infrastructures and ensuring the very best end user support and system availability. Continually evaluate current and emerging technologies for viability as potential client solutions. Lead and motivate IT professionals to peak performance levels. I expertly manage major IT system overhaul/modernization projects and implement scalable, secure, multi-location system architectures on time and within budget, while consistently meeting the needs of discerning clients. I recommend and prepare clients for SaaS, IaaS, and PaaS cloud solutions best aligned with their growth targets. I lead assessment and advisory practice measuring client's risk, compliance, and IT alignment and efficiency. Partner with client C-suite and stakeholders developing strategy roadmaps, Information Security policy, staff development programs, and service management solutions.

• 

  Icon Identity Solutions

  • Director, Information Systems

    • Jun 2000 - Mar 2010

    Hired by equity group leadership to build the IT Department from the ground up and align its priorities with corporate goals and investors’ growth targets. Oversaw ERP development, M&A integrations, business analysis, network operations, and end user support for 4 manufacturing facilities and 5 PMOs/sales offices. Strengthened relationships with vendors to effectively employ cutting edge technology solutions to enhance organization efficiency and communication.- Increased efficiency 20% and saved company $100,000+ within 1 yearDirected LEAN system review, ERP modernization, and integration of system modules while decreasing input redundancies, standardizing processes, enhancing system flexibility, and reducing tasks. Introduced Quote-to-Order, Labor Tracking, custom project milestone management, and enhanced job costing functions to further enhance efficiencies. Reduced data entry requirements by 30% and support costs by 25%- Boosted customer satisfaction ratings 20% while improving operating efficiencies 30%; researched and implemented latest technologies to implement a mobile field service management platform - automated order/inventory processes, optimized routes, and ensured full adherence to SLAs. Solution employed cutting edge mobile, on premise and cloud solutions to exceed company goals.- Maximized mobile/remote system availability, reduced data center footprint 50%, and decreased server/desktop provisioning 80%. Oversaw proof of concept and implementation of scalable VMware server and VDI infrastructure to centralize data storage and improve system accessibility for a distributed workforce. Greatly enhanced user productivity, data accuracy, and system reliability for fast-growing remote workforce, and virtually eliminated all remote support expenses.- Enhanced sales management and revenue forecasting by partnering with senior staff to implement a Microsoft Dynamics CRM solution, standardizing the sales pipeline process and reporting.

• 

  Jewish Community Centers of Chicago

  • Chicago, IL

  • Director of Information Systems

    • Oct 1998 - Jun 2000
    • Chicago, IL

• 

  CompuCom

  • Greater Milwaukee Area

  • Project Manager, System Engineer

    • May 1995 - Oct 1998
    • Greater Milwaukee Area

    Project manager for Firstar Information Services Corporation - managed implementation and support for over 20 regional correspondent banking clients throughout Illinois and Wisconsin. Designed and managed equipment and data circuit procurement and implementation for data services and user environment.