Experience

• 

  C.d. Howe Institute

  • Canada
  • Think Tanks
  • 1 - 100 Employee

  • System Administrator

    • Jul 2000 - Dec 2015
    • Toronot, ON

    Technical Support and Customer Service: Provided IT services for 35 users and seven servers, blending technical and customer service skills. Researched, installed, configured and maintained all IT related software and devices, ensuring functionality. Set up user accounts, emails, user networks, and provided mobile support for devices including Blackberry, iPhone, iPad and android. Serviced all desktop and operating system issues for users, demonstrating technical abilities and problem solving skills to resolve issues and achieve customer satisfaction. Trained staff and end users to ensure understanding of database and application functions. Network Infrastructure and Configuration: Virtualized infrastructure using VMWare 5.x, supporting 2 VMware Hosts and SAN. Applied knowledge in Veeam (Version 6-8) backup and replication software to support VMWare server. Provided Firewall and VPN support for all users with Fortinet and Sonicwall devices. Programming and Database Administration: Demonstrated knowledge of SQL to administer IT Systems, write queries, and support the development of reporting processes. Utilized Crystal Reports to develop database and customer reports. Applied knowledge in VB .NET to develop database applications. Conducted complete support for The Raisers Edge Fundraising database.

• 

  Toronto District School Board

  • Toronto, Canada Area

  • Part-time Instructor

    • Jan 2005 - Sep 2008
    • Toronto, Canada Area

    Part-time Instructor, Microsoft Office

• 

  Cibc

  • Canada
  • Banking
  • 700 & Above Employee

  • CIBC Wealth Management

    • Jun 1999 - Jun 2000
    • Toronto, Ontario

    Desktop and Network Support