Experience

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  Computershare South Africa

  • City of Johannesburg, Gauteng, South Africa

  • Senior Procurement Manager

    • Feb 2021 - Present
    • City of Johannesburg, Gauteng, South Africa

    A member of the Computershare global procurement team. Managing the procurement and facilities team in South Africa. Involved in the Broad-Based Black Economic Empowerment of the company, with particular focus on preferential procurement, supplier and enterprise development.

• 

  Computershare

  • Johannesburg, South Africa

  • Senior Manager - Communication Centre

    • Aug 2004 - May 2024
    • Johannesburg, South Africa

    • Planning and implementing call centre strategies and operations; improving systems and processes; managing staff.• Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. • Analyzing data and trends. • Ensuring the call center meets financial objectives- estimating resource requirements; preparing annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions. • Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses and productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. • Overseeing call center human resource functions of recruiting, training, and disciplining employees. Monitoring, planning, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Overseeing workforce planning function.Manage Walk-in Centre, reception and Broker desk In addition: Facilitating the BB-EEE certification of the company and subsidiaries. Procurement. Appointed: KEY INDIVIDUAL effective 15th August 2018

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  Photocraft Photo Lab

  • Kensington JHB

  • Owner

    • Jan 1995 - Jul 2004
    • Kensington JHB

    Owned and operated a photographic processing business catering to the general public and professional photographers.