Experience

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  Vertical Logic Rope Access

  • Cape Town, Western Cape, South Africa

  • Rope Access Technician

    • Jul 2023 - Dec 2023
    • Cape Town, Western Cape, South Africa

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  Citicon

  • Cape Town, Western Cape, South Africa

  • Rope Access Technician

    • Jun 2023 - Oct 2023
    • Cape Town, Western Cape, South Africa

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  Rev

  • Cape Town, Western Cape, South Africa

  • Freelance Copywriter

    • Apr 2022 - Jun 2023
    • Cape Town, Western Cape, South Africa

    • Writing clear, compelling copy for various mediums.• Conduct thorough research and interviews.• Working with creative professionals to build marketing projects and campaigns.• Write copy for a variety of media including social, print, video, and online.• Edit and proof work to ensure high editorial standards are met across all content outputs.• Collaborate with creative, product, marketing, and legal to assess project needs and help with messaging.• Drive brand consistency across all company communications• Develop and implement brand guidelines.• Interpret copywriting briefs to understand project requirements.• Collaborate with designers, PR and other professionals on large- and small-scale marketing campaigns.

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  Petiquette

  • Cape Town, Western Cape, South Africa

  • Project Lead & Content Management

    • Jul 2021 - Jan 2023
    • Cape Town, Western Cape, South Africa

    • Managed a small team of developers providing guidance and support to ensure the creative succession of time-sensitive projects.• Devoted time & effort to finding more practical, creative & fun ways of using our CMS platforms & marketing strategies to maintain a positive and enthusiastic team-building dynamic.• Designed and developed various marketing campaigns using unique CRM systems styles and analytics.• Conducted both individual & group training sessions on work efficiency when working with Google & Adobe analytics products.

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  Bunkertech Pty Ltd

  • Cape Town, Western Cape, South Africa

  • SEO, Marketing & Sales

    • May 2021 - Jan 2022
    • Cape Town, Western Cape, South Africa

    • Conducted keyword and geotagging research and analysis to identify opportunities for website optimization.• Implemented on-page and off-page SEO strategies to improve website rankings and increase traffic.• Monitored website analytics to track progress and make data-driven decisions.• Collaborated with the design team to create SEO-friendly content and optimize existing content.• Developed and implemented online sales strategies and marketing campaigns using Google Analytics, SEMrush & Yoast SEO to meet or exceed sales targets.

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  Amazon

  • Cape Town, Western Cape, South Africa

  • Online Customer Support

    • Jul 2020 - May 2021
    • Cape Town, Western Cape, South Africa

    • Responded professionally to customer inquiries and complaints via email, chat, and phone.• Assisted customers with product information, billing, and account-related inquiries.• Escalated complex issues to the appropriate teams for resolution.• Maintained accurate customer records and updated information history on a regular basis.• Participated in team meetings and training sessions to improve skills and knowledge.• Constantly met or exceeded customer service performance metrics.

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  Picup

  • Cape Town, Western Cape, South Africa

  • Transportation Specialist

    • Mar 2018 - Jun 2020
    • Cape Town, Western Cape, South Africa

    • Delivering packages or goods to customers or businesses promptly and safely.• Planning delivery routes and ensuring packages are delivered on time.• Verifying and recording delivery information, such as the recipient's name and address, the delivery time, and any special instructions.• Collecting payment or obtaining signatures for delivered packages as required.• Providing excellent customer service and communication by addressing customer inquiries and concerns promptly and professionally.Adhering to company policies and procedures related to deliveries, including maintaining the confidentiality of package contents and ensuring compliance with legal and regulatory requirements.• Maintaining accurate records of deliveries, expenses, and other related information as required.• Collaborating with other team members to ensure efficient delivery operations and customer satisfaction.