Experience

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  Howard University

  • Washington, DC

  • Director - Telecommunications

    • 2002 - 2013
    • Washington, DC

    - Provided strategic direction and oversight to telecommunications operations - Oversaw contract negotiations, administered $12M annual budget, and managed service delivery and product testing- Created policies and procedures for both wired and wireless telecommunication services- Negotiated and secured service level agreements to ensure reliability and quality of network operations and services- Established relationships with key vendors to ensure continuity and quality of service- Conducted monthly meetings with stakeholders, vendors, and staff to review network monitoring reports, SLA compliance, service interruptions, and invoicingKey Accomplishments:- Responsible for implementation of hardware and software applications; evaluated functionality, ensure timely delivery, and maintained budget- Supported over 8000 faculty staff and 5500 residents students- Successfully reduced telecommunications spending rate from$15M to less than $6.3M

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  Avaya/Lucent Technologies

  • Senior Acccount Executive

    • 1997 - 2002

    - Conducted global sales of telecommunications equipment, products, and services- Established and maintained customer service as primary sales advantageKey Accomplishments:- Attained 157% and consistently exceeded sales quotas and customer satisfaction standards- Inducted into Avaya’s Millionaires Club for top sales performers

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  AT&T

  • Rockville, MD - Washington, DC - Los Angeles, CA

  • Account Executive, Systems Consultant, Staff Manager, Complex Line Supervisor

    • 1980 - 1997
    • Rockville, MD - Washington, DC - Los Angeles, CA

    - Represented telecommunications equipment and voice messaging services for assigned portfolio- Created and employed sales and marketing strategies ultimately adopted company-wideKey Accomplishments:- Received AT&T’s Achievers Club for outstanding leadership and sales performance

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  University Massachusetts Boston

  • Former Director Prefreshmen Programs/Admissions

    • Aug 1974 - Jul 1979

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  State Community College

  • East St. Loius, IL

  • Director, Student Support Services Program

    • 1978 - 1979
    • East St. Loius, IL

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  University of Massachusetts

  • Boston, MA

  • Director, College Preparatory Program, Veteran’s Education Program, Special Admissions Program

    • 1974 - 1977
    • Boston, MA

    Direct the affairs of the listed programs. Wrote successfull funding grants. Hire and develop the staff. Establish the curriculum. Communicate with Senior University Officials. Maintain program budget.

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  US Army

  • Honorable Discharge

    • 1969 - 1971