Experience

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  Hover Developer Services, Inc.

  • United States
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Senior Design Researcher

    • Aug 2021 - Mar 2022

    - Conducted remote exploratory research across 7 countries with 20+ participants to surface design insights for the Stax MVP, Alpha, and Beta Release. Led end-to-end research as the product evolved from initial release to a customer base of over 50,000 MAUs and over 250,000 downloads.- Developed concepts for the third iteration of onboarding designs based on preliminary qualitative and quantitative session data. Qualitative research and multivariate testing found that the proposed designs led to a higher throughput of successful installations.- Recruited and managed an internal research panel with 80+ participants spanning 5 countries in Sub-Saharan Africa

  • Design Researcher

    • Feb 2020 - Mar 2022

    - Led traditional research activities to improve the developer experience for Hovers Android SDK and documentation using various research methodologies such as conducting remote and in-field contextual studies, surveys, user interviews, and usability tests to provide actionable insights for the product roadmap.- Redesigned the internal research repository to an easily discernible library, reducing the amount of siloed information across the team and increasing the efficiency of colleagues to locate ongoing or previous studies independently.

• 

  Skyline Design Ltd

  • Design Researcher

    • Jan 2019 - Feb 2020

    - Worked with a social enterprise institution on a 6-month-long project focused on designing and deploying a new mobile and web data tracking application to cut down onboarding time for their agents - Co-facilitated and participated in design sprints for multinational client organizations to identify opportunity areas in various industries- Conducted multiple rounds of usability testing for internal products in development

• 

  Quantum-fig

  • Nairobi

  • Junior User Experience Designer

    • May 2018 - Oct 2018
    • Nairobi

    Performed end-to-end design work from observational research, and wire-framing to high fidelity prototyping to the required level in Invision, Figma, and other tools

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  Glass House PR

  • Nairobi, Kenya

  • Design Facilitator

    • Feb 2017 - Apr 2018
    • Nairobi, Kenya

    - Facilitated over 40 design thinking workshops with local SME entrepreneurs and adopted a peer mentorship model to leverage the contextual knowledge within the community.- Worked one on one with a forum of over 200 entrepreneurs to help identify their business objectives, goals, and adoption strategies.