Experience

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  US Army

  • Information Management Officer

    • Oct 2013 - Mar 2015

    • Helped customers with account problems and assisted in the creation of over 500 new accounts using Active Directory. • Assisted with the detection of desktop computers and laptops that needed to be updated to keep up with network standards. • Trained 10 employees on how to increase the response time to user problems and network deficiencies.• Installed 10 new switches, 20 new printers, 15 desktop computers, and 5 laptops increasing the number of supported users and to expand the amount of supported workstations. • Implemented new network standards which required the re-imaging of over 30 workstations in order to reduce network threats and provide a more secure network environment. • Responded to user calls and aided in the troubleshooting of faulty computers. Ran over 1000 feet of Ethernet cable in order to increase network reach to remote users.• Recognized for having fast response time to user problems and network issues as well as for having one of the most efficient internet services in South Korea minimum to no down time.

  • Command Post Node Operator

    • Sep 2011 - Oct 2013

    • Provided network services in remote locations within 2 hour time frame. • Assisted in the upgrade of 10 routers and switches by implementing new configurations.• Helped in ensuring security standards were enforced. Provided internet services and helpdesk • support to 50 users. • Successfully provided internet services in over 20 different locations within 5 days.

  • Information Technology Manager

    • Jul 2009 - Aug 2011

    • Managed and maintained the NIPR Net (Nonsecure Internet Protocol Router Network) under harsh and very demanding environments. • Helped provide internet services and helpdesk support to over 200 users. Cooperated with a team of 5 to upgrade and make the NIPR Net better and more secure by upgrading 20 switches. • Installed new computers, printers, routers, and switches to the network resulting in network growth and greater user satisfaction. • Terminated and installed fiber into the network which in turn increased network speed and overall quality of service. Ran over 4000 feet of Ethernet Cable and over 1000 feet of Fiber Cable over challenging obstacles in order to expand reach to more users which in turn increased communication efficiency amongst troops. • Recognized for having one of the best internet services in the southern part of Afghanistan.