Experience

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  Hollard Ghana (Hollard Insurance & Hollard Life Assurance)

  • Accra, Greater Accra Region, Ghana

  • Group Head Information Technology

    • Jul 2022 - Apr 2024
    • Accra, Greater Accra Region, Ghana

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  Stanbic Bank Ghana

  • Ghana
  • Banking
  • 700 & Above Employee

  • Head, Site Resilient Engineering, IT

    • Mar 2022 - Jul 2022

    As the head of Standard Bank's Strategic AlwayOn Programme in Ghana, I was responsible for documenting all IT/Business processes and implementing interventions to improve availability and resilience on critical IT platforms to make reliable and fit for business purpose. This included direct interventions in areas such setting and signing off precise measurable Service Level Objectives and Indicators with all stakeholders and ensuring that the bank's technology was adequately provisioned to meet these objectives. In furtherance, I led the process including tech deep dives to document the state of the systems/services and to determine areas of improvement. I am proud to say that among the many achievements we chalked in the short time that I was in-charge, so much improvements that minimized downtimes on critical systems was achieved. Key upgrades were done to platforms and I also led the implementation of tools such as the Splunk IT Service Intelligence tools to achieve granular observability into business services.

  • Head, Production Assurance and Customer Care at Stanbic Bank Ghana

    • Mar 2017 - Feb 2022

    With additional responsibility as Site Responsibility Engineering

  • Manager, IT Production Assurance and Customer Care

    • May 2014 - Mar 2017

    Managing the Information Technology Service Management (ITSM) function in Stanbic Ghana to ensure that proactive steps are identified to forestall any IT related system down times to assure our cherished customers of the availability of our services in accordance with Service Level Agreements. This is done through the management of incidents, changes and releases and business improvement activities. Critical in the provision of world class services to our customers is the ability to manage the delivery from relevant 3rd parties. My role includes the negotiation of service levels and monitoring of service expectations from our 3rd party partners to drive utmost value from the contracted services.Also responsible for the Service Continuity Management function to assure regulators, our executives and customers of service continuity in the event of service disruptions.

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  Securities and Exchange Commission, Ghana

  • Accra, Ghana

  • Assistant Manager, Policy Research and Information Technology

    • Jan 2007 - Apr 2014
    • Accra, Ghana

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  Legal Resources Centre

  • Dzorwulu, Accra

  • IT Manager

    • Jun 2006 - Dec 2007
    • Dzorwulu, Accra