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Wafaa Ghaffar profile image

Wafaa Ghaffar

Chargée de recouvrement at ALD Automotive Maroc
Intro Book
Customer service professional with 22 years of experience in handling client inquiries and managing portfolios.
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Location
Casablanca, Casablanca-Settat, Morocco, MA
Languages
  • Français Elementary proficiency
  • Français Native or bilingual proficiency
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Bio

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Wafaa Ghaffar is a seasoned customer service professional with 22 years of experience in handling client inquiries and managing portfolios for various companies, including ALD Automotive Maroc and Phone Assistance. She holds a degree in French Law from Université Hassan II Aïn Chock de Casablanca. With expertise in customer relationship management and dispute resolution, Wafaa has developed strong communication skills and the ability to work with diverse clients. Her experience spans over two decades, with a focus on providing excellent customer service and resolving client complaints.

Experience

  • ALD Automotive Maroc
    • Morocco
    • Financial Services
    • 1 - 100 Employee
    • Chargée de recouvrement
      • Mar 2020 - Present

      gestionnaire portefeuille PME et GC

    • Chargée de clientèle
      • Mar 2018 - Feb 2020

      chargée de clientèle commercial (PME et GC)

    • Gestionnaire contact
      • Mar 2016 - Feb 2020

      Relation client et traitement des requêtes par téléphone et mails

  • Phone Assistance
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Chargée de clientèle senior
      • Sep 2010 - Dec 2015

      traitement des requêtes par mail pour le compte Renault

    • Chargee de clientele senior
      • Jul 2008 - Aug 2010

      traitement des requêtes par téléphone pour le compte SFR

    • Chargée de clientèle
      • Nov 2005 - Jun 2008

      traitement des requêtes par téléphone pour le compte annuaire

Education

  • 2001 - 2003
    Université Hassan II Aïn Chock de Casablanca
    Deuxieme année universitaire, Droit français

Suggested Services

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Industry Focus. “Financial Services”

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