Experience

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  Sysmex Middle East FZ - LLC

  • United Arab Emirates
  • Medical Device
  • 100 - 200 Employee

  • Team Leader Central Area / Regional Technical Trainer

    • Apr 2015 - Present

    • Currently leading the central service team, managing projects and performance with real-time KPI implementation.• Overseeing VIP, private, and MOH contracts in real-time, ensuring high standards and meticulous financial execution.• Actively supervising service activities, including PPMs, ECRs, FCAs, and projects in real-time.• Engaging in continuous customer monitoring to ensure stringent quality standards for after-sale services.• Serving as a real-time technical trainer for hematology, actively contributing to ongoing training programs in Dubai, Hamburg, and South Africa.

  • Regional Technical Trainer, Team Leader VIP Customer

    • Feb 2014 - Apr 2015

    • Monitored and ensured the quality of support for VIP customers, preparing and implementing key performance indicators (KPIs) to reflect customer VIP data.• Attained certification as a trainer at Sysmex Middle East, Dubai Training Academy, and held the role of a certified co-trainer at the Germany Training Academy.• Coordinated and organized training programs, technical workshops, and webinars in the Middle East, refreshing the knowledge of the service team, maintaining customer loyalty, and upholding the company's reputation.• Implemented improvements based on KPIs, enhancing the overall quality of support for VIP customers.• Demonstrated expertise in maintaining and nurturing key customer relationships, contributing to the organization's reputation.

  • Senior Biomedical Engineer

    • Apr 2012 - Apr 2014

    • Assumed responsibility for VIP customer support in the EMEA region, supporting the project manager in the installation of automation projects.• Conducted technical seminars, trained new engineers, and provided knowledge refreshments to enhance team capabilities.• Collaborated with cross-functional teams to ensure seamless integration of automation projects, contributing to the overall success of the organization.• Played a pivotal role in the development and implementation of innovative solutions, improving the efficiency of biomedical engineering processes.• Maintained up-to-date knowledge of industry trends and advancements, ensuring the application of cutting-edge technologies in the field.

  • Biomedical Service Engineer

    • Nov 2008 - Apr 2012

    • Managed the Sysmex portfolio as a second-line support specialist for VIP customers, focusing on the central area mobile team.• Scheduled and oversaw Preventive Maintenance (PPMs), managing parts consumption and ensuring the efficient operation of medical equipment.• Developed and implemented strategies to enhance the reliability and longevity of medical equipment, reducing downtime.• Conducted comprehensive training sessions for field engineers, contributing to the continuous improvement of technical expertise within the team.• Established and maintained strong relationships with key stakeholders, fostering a collaborative and supportive work environment.

• 

  King Khalid University Hospital (KKUH), SAMAMA Co.

  • Riyadh, KSA

  • Trainee at Healthcare Project

    • Oct 2004 - Dec 2004
    • Riyadh, KSA

    • Completed a three-month internship at King Khalid University Hospital (KKUH), rotating through various departments.• Worked in the Renal Dialysis Unit (RDU), overseeing the operation, supervision, and maintenance of Hemodialysis machines.• Spent time in the Biomedical Workshop (BL), responsible for managing laboratory equipment.• Contributed to the Biomedical Workshop (BM), handling mechanical equipment, ventilators, anesthesia machines, sterilization machines, hospital gas systems, operation rooms, electronic beds, and trolleys, and addressing mechanical errors in medical devices.• Concluded the internship in the Biomedical Workshop (BX), focusing on Radiation and imaging equipment, including X-ray, CT, Fluoroscopy, MRI, and Gamma Camera.