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Wael Nassar profile image

Wael Nassar

Supervisor Customer Service at Alghanim Industries
Intro Book
Seasoned customer experience professional with 12+ years of experience in retail, sales, and team leadership.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Skills
  • Customer Experience
  • Team Building
  • Retail
  • Sales
  • Data Entry
  • Show all
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Bio

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Topline AI
Wael Nassar is a seasoned customer experience professional with 12+ years of experience in retail, sales, and team leadership. He has held various roles, including Supervisor Customer Service, Callcenter Team Leader, and Quality Management Team Leader at Alghanim Industries. Wael also has experience as a Call Center agent, Restaurant Manager, Insurance Agent, and Medical Registration Officer. He holds a Bachelor of Tourism and Hotels degree and is proficient in Microsoft Office and English.

Experience

  • Alghanim Industries
    • Kuwait
    • Retail
    • 700 & Above Employee
    • Supervisor Customer Service
      • May 2012 - Present

    • Callcenter Team Leader
      • Jun 2017 - Present

      - Address Escalated cases of customers for both services and sales.- Comply with customer's problem and do whatever it takes to resolve the issue of the customer.- Monitoring calls & team performance.- Generating daily, weekly, monthly & quarterly reports based on team performance.

    • quality mangement
      • Oct 2015 - Present

      quality management team leader.Achievements and responsibilities: -  Address Escalated cases of customers for both services and sales.-  Comply with customer's problem and do whatever it takes to resolve the issue of the customer.-  Monitoring calls & team performance.-  Generating daily, weekly, monthly & quarterly reports based on team performance. Excel, word, internet, power point, windows and English. 2009 - 2010 • English course.

  • Saveco
    • AlRaii
    • Call Center agent
      • Feb 2011 - Mar 2012
      • AlRaii

      shopping online

  • Restaurant/Cafe for you
    • Hurghada,Egypt
    • Restaurant Manager
      • May 2009 - Aug 2010
      • Hurghada,Egypt

      .

  • el masrya insurance
    • Alex City,Egypt
    • Insurance Agent
      • Jul 2008 - Apr 2009
      • Alex City,Egypt

  • Regional Blood Transfusion center
    • Alexandria,Egypt
    • medical registration
      • Jul 2007 - Apr 2009
      • Alexandria,Egypt

      Replacing any employee is on leave in any department.and help our customer At the highest level

Education

  • 1999 - 2002
    Tourism Guide (Higher institute of tourism, hotel & computer.
    tourist guide, Egyptian civilization
  • 2002 - 2006
    High School - Luxor
    Bachelor of Tourism and Hotels

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