Experience

• 

  Novotel Sydney Darling Square

  • Assistant Front Desk Manager

    • Dec 2023 - Present

• 

  Meriton Suites

  • Australia
  • Hotels and Motels
  • 400 - 500 Employee

  • Guest Services Manager

    • Feb 2023 - Dec 2023

  • Manager on Duty

    • May 2022 - Feb 2023

  • Front Office Supervisor

    • Jan 2022 - May 2022

    • Contributed to daily inspections of the hotel’s facilities to ensure it is maintained both eternally and internally up to standards and expectations.• Ensure all guest inquiries, requests, are dealt with in a prompt and professional manner, taking ownership of handling minor and moderate complaints resolutely, noted with care.• Monitored with the hotel’s room division, supervise every room status and details condition. • Complied with WHS legislation and requirement, workforce employee equality, and fire-alarm knowledge.

  • Guest Service Agent

    • Dec 2020 - Jan 2022

    • Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance.• Writing incident, comment, and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.• Implemented proactive customer sevice techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay.• Answered phone lines, applied payments and checked guests in and out promptly and efficiently.• Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills, familiar with new Guest Centrix PMS operation.

• 

  The Grace Hotel Sydney

  • Sydney CBD, New South Wales, Australia

  • Guest Service Agent/ Communication Agent

    • Sep 2019 - Dec 2020
    • Sydney CBD, New South Wales, Australia

    • Recognized for ability to handle and resolve confrontational guest situations/incoming problems/requests/inquiries and associates, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security operating through Opera PMS• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude• Operated a computer with multiple information screens to research and resolve customer inquires• Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents• Maintained and updated the company telephone directory, email handling• Deliver the best customer service to customers, 4.5-star hotel standard services with professionals and hospitality welcome attitude.

• 

  Blue Mountains International Hotel Management School

  • Australia
  • Hospitality
  • 200 - 300 Employee

  • Student Mentor (Housekeeping)

    • Jul 2019 - Sep 2019

  • Room Division Attendant (Front Office and Housekeeping)

    • Apr 2019 - Sep 2019

    Guest Services Agent / Porter / Concierge / Reservations Agent / Night Auditor• Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system• Ensure satisfaction of guests’ accommodations upon arrival and departure • Provide guests with information regarding hotel services, amenities, tourist events and attractions.• Reconcile all daily accounting data, both manual and computerized• Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers and complete end of shift reportsRoom Attendant / Public Areas Attendant / Laundry Attendant • Comprehensive knowledge of safety and hygiene practices and regulations • In-depth knowledge of sequence of cleanliness, cleaning methods and operation of housekeeping equipment• Responsible for the overall sequence of cleanliness and sanitation of the hotel student rooms, bathrooms and common areas including making bed, scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.

• 

  Oaks Hotels, Resorts & Suites

  • Oaks Broome, 1886 Restaurant and Bar

  • Food And Beverage Attendant

    • Sep 2018 - Apr 2019
    • Oaks Broome, 1886 Restaurant and Bar

    • Maintaining cleanliness and orderliness of the restaurant and bar• Storing food in designated containers and storage areas to prevent spoilage or cross-contamination• Providing professional, friendly and engaging service consistently• Preparing and serving drinks to patrons following regular recipes• Focusing on customer satisfaction and feedbacks

• 

  Blue Mountains International Hotel Management School

  • Australia

  • Food And Beverage Attendant

    • Jun 2018 - Sep 2018
    • Australia

    Waitress/Bartender, Chambers Fine Dining Barista/Food Runner, Cookie’s Café and Coffee CartWaitress/Bartender, Cascades Buffet and Sublime Bar• Ensuring an enjoyable and elegant experience for customers during both lunches and dinners• Providing recommendations about food and wine, and introducing daily specials• Exceeding sale goals consistently by effective use of upselling• Conducting quality assurance inspections on all facilities and utensils to ensure the highest standard of sanitation for the safety of all customers• Providing friendly guest service and heartfelt hospitality at all times• Making barista style coffees such as lattes, mochas and cappuccinosKitchen Staff/Stewarding, BMIHMS Kitchen• Assisting with food preparation with high hygiene • Stewarding skill and maintaining kitchen • Gaining knowledge of food and how to keep in good condition

• 

  The ADORA | DONG PHUONG GROUP

  • Banquet Attendant

    • Jun 2017 - Dec 2017

    • Served food and beverage for large corporate functions and weddings• Focused on customer service and loyalty • Used technical skills on banquet operations, set up standards and decorations• Worked well across Front and Back of House operations with extensive knowledge