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Vivienne C.
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Bio
Credentials
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Navigating Fundamental Disagreements
LinkedInMay, 2024- Apr, 2026 -
Understanding Organizations and the Role of HR
LinkedInMay, 2024- Apr, 2026 -
Cybersecurity Awareness: Cybersecurity Terminology
LinkedInMar, 2024- Apr, 2026 -
The Cybersecurity Threat Landscape
LinkedInMar, 2024- Apr, 2026 -
Microsoft Forms Essential Training
LinkedInJul, 2023- Apr, 2026 -
Advance Your Leadership Skills as an Individual Contributor
LinkedInJun, 2023- Apr, 2026 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInJun, 2023- Apr, 2026 -
Developing Business Acumen
LinkedInJun, 2023- Apr, 2026 -
Negotiation Foundations
LinkedInJun, 2023- Apr, 2026 -
The 10 Essentials of Influence and Persuasion
LinkedInJun, 2023- Apr, 2026 -
Cultivating a Growth Mindset
LinkedInMay, 2023- Apr, 2026 -
Customer Service: Serving Internal Customers
LinkedInMay, 2023- Apr, 2026 -
Leadership Skills for The Future
LinkedInMay, 2023- Apr, 2026 -
Managing Your Emotional Response to Workplace Stress
LinkedInMay, 2023- Apr, 2026 -
Mastering Self-Leadership
LinkedInMay, 2023- Apr, 2026 -
Outsourcing Critical Success Factors
LinkedInMay, 2023- Apr, 2026 -
Using Customer Surveys to Improve Service
LinkedInMay, 2023- Apr, 2026 -
Finance for Non-Financial Managers
LinkedInFeb, 2023- Apr, 2026 -
ICAgile Certified Professional
ICAgileMay, 2022- Apr, 2026 -
Developing Your Emotional Intelligence
LinkedInJul, 2021- Apr, 2026 -
Influencing Others
LinkedInJul, 2021- Apr, 2026 -
Leading without Formal Authority
LinkedInJul, 2021- Apr, 2026 -
Teamwork Foundations
LinkedInJul, 2021- Apr, 2026 -
Understanding Your Customer’s Journey
SAPJun, 2021- Apr, 2026 -
Cybersecurity Basics - Exam
Hasso Plattner InstituteMar, 2021- Apr, 2026 -
Cyberthreats by Malware
Hasso Plattner InstituteFeb, 2021- Apr, 2026 -
Digital Identities
Hasso Plattner InstituteFeb, 2021- Apr, 2026 -
The Complete Agile Scrum Fundamentals Course
UdemyFeb, 2021- Apr, 2026 -
Communicative and Conversational English, Business English and Business Skills Course
Oxford University PressJan, 2021- Apr, 2026 -
Confidential Communication in the Internet
Hasso Plattner InstituteJan, 2021- Apr, 2026 -
Microsoft Excel: Business Intelligence w/ Power Query & DAX
UdemyOct, 2020- Apr, 2026 -
An Introduction to Human Experience Management (HXM)
SAPJun, 2020- Apr, 2026 -
The Power of Experience Management
SAPNov, 2019- Apr, 2026 -
SAP Intelligent Robotic Process Automation in a Nutshell
SAPOct, 2019- Apr, 2026 -
Experience How Robotic Process Automation Can Make Your Work Easier
Republic PolytechnicAug, 2019- Apr, 2026 -
Reimagine Customer Experience with SAP C/4HANA
SAPMar, 2019- Apr, 2026 -
SAP Sales Cloud – An Overview
SAPMar, 2019- Apr, 2026 -
Cisco Certified Entry Networking Technician (CCENT)
Cisco Networking AcademyJun, 2016- Apr, 2026 -
ITIL Foundation Certificate in IT Service Management
Global Certification InstituteAug, 2014- Apr, 2026
Experience
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Rolls-Royce Solutions Asia
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Singapore
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Senior IT Infrastructure Specialist
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Jun 2012 - Present
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Singapore
Job Responsibilities: • Plan, design, implement and manage the end user computing environment comprising desktops, laptops, mobile devices, portable storage media, etc.• Manage the Service Desk and user account management, to provide exceptional customer service to delight RRPS staff, as part of the overall Global Service Desk and IT Infrastructure Service Management and delivery team.• Responsible for managing and improving processes and procedures related to the identification, prioritisation and resolution of incidents and service requests, and the monitoring of IT services in SCOM. • Play a leading role in developing, implementing and overseeing policies and procedures to ensure consistent service levels and quick resolutions.• Work with external vendors to handle any IT faults and maintenance activities.• Manage, investigate, implement and successfully complete small to medium IT Projects and medium risk level changes.• Manage software and hardware installations, upgrades and licensing information. • Responsible for asset management and control IT asset to ensure the physical assets and records are updated and manage IT assets according to the guidelines.• Responsible for the procurement of end user hardware, renewals, life cycle planning, and costing.
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LF Logistics
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Singapore
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IT Helpdesk (Temp)
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Feb 2012 - May 2012
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Singapore
Job Responsibilities:• First Level IT Helpdesk support for Infrastructure and Warehouse Management System (WMS).• PC and Laptop setup with images provided• Computer peripherals setup and support• Perform Software and Hardware installations and upgrades• Manage and oversee Helpdesk ticketing system• Gather information required for escalation to second level support• Follow Standard Operating Procedures written for IT workflows.• Assist engineers in projects and troubleshooting• Conduct testing of Video Conferencing for Global meeting.• Generate Helpdesk statistics report and chart.
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NCS Group
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Singapore
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Senior Information Technology Specialist
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Feb 1997 - Sep 2011
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Singapore
Job Responsibilities:• Responded to requests for assistance by providing information to enable callers to solve their problems. • Maintained accurate log entries of contact with resolution details and follow-up information.• Documented work procedures of supported system and software in an appropriate form.• Performed quality calls checking and counselled the staff when necessary.• Co-ordinated with internal and external resources to plan and deliver necessary training to the team and/or new staff.• Worked with team members to meet and exceed internal KPIs/SLA. • Conducted training and prepared test to assess agents’ knowledge.• Monitored call logs, trends and closure of incidents reported. • Carried out service performance reviews.Achievements: • Received Quality Award in outstanding contribution in Customer Satisfaction, Work Dedication & Quality for Singapore Government Electronic Email Systems (SGEMS)• Maintained effective communication channels among team members, thus established high staff morale, productive group, service-first culture and well performance• Optimal scheduling, preempted gaps and to take proactive actions to prevent issues arising. • Staffs are effectively trained and able to carry out all aspects of their jobs, and meet department and corporate objectives
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Matsushita Technology (S) Pte Ltd
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Singapore
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Administrative Assistant
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Jan 1996 - Jan 1997
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Singapore
Job Responsibilities:• Compiled, analyzed and presented detailed material costs to department.• Prepared and maintained outstanding payment records and staff claims.• Assisted in-house staff and field personnel on administrative works.
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Education
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Informatics Education Ltd.
NCC International Diploma in Computer Studies, Information Technology
Suggested Services
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Industry Focus. “Machinery Manufacturing”
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